Patient Care Coordinator

Rosin Eyecare; Simpsonville (SC); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

EssilorLuxottica's Triangle Visions Optometry in Simpsonville, SC seeks a Patient Care Coordinator to manage daily administration of doctors, patients, and visitors, delivering exceptional patient experiences by linking clinical and front-desk functions.

The role requires strong customer service, clear communication, and organization, with expectations to handle appointments, billing, and insurance eligibility while maintaining HIPAA standards and a courteous, professional demeanor.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Schedules appointments to optimize patient satisfaction and provider time.
• Notifies doctors of patient arrival and delays to maintain schedule.
• Handles reminder calls for appointments and pickups.
• Maintains billing records and processes patient charges and third-party claims.
• Maintains office inventory and coordinates supplies with the Practice Manager.
• Ensures HIPAA confidentiality and secure handling of information.
• Maintains a safe, compliant office environment.
• Adheres to policies, supports team, and covers varied duties as needed.
• Works weekends and evenings as required by locations.

Skills

Customer service

Communication

Problem solving

Organization

Multitasking

Education

High School diploma

Job description

Total Rewards: Benefits/Incentive Information

Triangle Visions Optometry has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient.

Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees.

We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.

Requisition ID: 949646

Store #: T059

Position: Patient Care Coordinator

Total Rewards: Benefits/Incentive Information

Job Description

GENERAL FUNCTION

This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.

Major Duties & Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

Basic Qualifications

• High School graduate or equivalent
• Minimum of one year strong customer service skills (internal/ external)
• Strong communicator and listener
• Problem solving ability
• Organization skills

Preferred Qualifications

• Experience in healthcare
• Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
• Basic knowledge of services, products, vision insurance plans/coverage and office operations
• Strong interpersonal skills

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.