Patient Care Coordinator

Beltone PA; Shrewsbury (York County); On-site; USD 35,360 - 40,520; Full time

Benefits offered by this job

Competitive hourly or salary + bonus opportunities

Paid time off and holidays

Stable, full-time position

Opportunity for growth within the organization

Job summary

Beltone PA in Shrewsbury is seeking a Patient Care Coordinator (PCC) to create a positive experience for patients in the hearing healthcare office. This role involves greeting patients, managing appointments, and assisting with follow-up communication.

The ideal candidate will have office experience and strong customer service skills, with opportunities for growth and competitive compensation. Join us to make a difference in patients' lives every day.

Qualifications

• Previous office or administrative experience preferred.
• Strong customer service and communication skills.
• Experience in sales, inside sales, or customer-facing roles is a plus.

Responsibilities

• Greet patients and create a warm, professional first impression.
• Answer phones and schedule appointments.
• Confirm upcoming appointments and manage the schedule.

Skills

Customer service skills

Communication skills

Organizational skills

Sales experience

Job description

Patient Care Coordinator (PCC) Hearing Healthcare Office

York, PA

$35,360 - $40,520 (based on experience and bonuses)

Are you someone who enjoys helping people, staying organized, and creating a great customer experience?

We are looking for a Patient Care Coordinator (PCC) to join our York office. This role is the first point of contact for our patients and plays a key role in creating a positive, welcoming experience while supporting the success of the office.

This position is ideal for someone with office experience, strong customer service skills, and a background in sales or inside sales.

What You'll Do

• Greet patients and create a warm, professional first impression
• Answer phones and schedule appointments
• Confirm upcoming appointments and manage the schedule
• Support patient flow throughout the day
• Assist with patient follow-up and communication
• Help maintain office organization and daily operations
• Support the provider in delivering an excellent patient experience

What We're Looking For

• Previous office or administrative experience preferred
• Strong customer service and communication skills
• Experience in sales, inside sales, or customer-facing roles is a plus
• Comfortable handling phones, scheduling, and multitasking
• Positive, team-oriented attitude
• Organized, dependable, and detail-oriented

Compensation & Benefits

• Competitive hourly or salary + bonus opportunities
• Paid time off and holidays
• Stable, full-time position
• Opportunity for growth within the organization

Why This Role Matters

Hearing loss can isolate people from the moments that matter most. As a PCC, you help create a welcoming environment and ensure patients feel comfortable, cared for, and supported from their first call to their follow-up visits.

You'll play a key role in helping people reconnect with their families, conversations, and everyday life.

If you enjoy working with people and want a role where you can make a difference every day, we'd love to hear from you.