Patient Care Coordinator

highbarhealth; Seekonk (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Highbar Physical Therapy is hiring a Patient Care Coordinator to lead the patient experience and drive administrative excellence in the clinic. You will greet patients, schedule appointments, collect co-pays, and relay insurance details while supporting therapists and maintaining patient records.

Ideal candidates have a High school diploma or GED and 2–3 years of related experience; an Associate degree in healthcare administration is preferred. This role is based in our Seekonk, MA clinics.

Qualifications

• High school diploma or GED is required.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Greet patients and direct them to the clinic.
• Schedule appointments and manage patient calendars.
• Collect co-pays and relay insurance benefit information.
• Provide authorization details to patients.
• Relieve clinical staff of administrative and clerical duties.
• Maintain patient charts and process paperwork for first appointment.
• Review schedules and fill openings via medical records system.
• Explain benefit details, copays, and deductibles to patients.
• Assist therapists with faxing patient information.

Skills

Two to three years experience

Education

High school diploma or GED

Associate degree in healthcare administration

Job description

Highbar Physical Therapy is Hiring!

Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We've evolved our name to reflect the standard of care we've always provided and demonstrate how we are different.

We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients.

Patient Care Coordinator

The Patient Care Coordinator (PCC) is an integral part of the clinical team - they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.

What You'll Do

• Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
• Greets and directs patients, vendors and visitors of the clinic.
• Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
• Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
• Assists therapists with faxing patient information to medical offices as requested.
• Maintains a general understanding of insurances, including how to read benefit eligibility.
• Explains benefit details to patients including authorization requirements, copays, and deductibles.
• Initiates appropriate collection activity in accordance with company policies and procedures.
• Negotiated payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Qualifications

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of study preferred

More About Us

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Equal Opportunity Employer

Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.