Patient Care Coordinator

UnitedHealth Group; Phoenix (AZ); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group’s Optum division seeks a Customer Care Coordinator in Phoenix, AZ. You will schedule appointments, register patients, handle cashiering, and answer calls, supporting front office operations.

This role requires strong customer service skills, proficiency with MS Office, and the ability to work bilingual in English and Spanish. You’ll contribute to efficient patient flow and accurate records while delivering compassionate care.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience.
• 6+ months of experience with health insurance systems.
• Basic proficiency with MS Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Greet patients and manage wait times.
• Schedule 30–50 outbound calls for appointments.
• Check-in/out with demographics, insurance, and pre-authorizations.
• Collect co-pays and deposits; issue receipts.
• Manage cashier box; process daily deposits.
• Answer phones and schedule appointments; direct callers as needed.
• Maintain medical records and document in EPIC.
• Verify patient information and log in the EHR.
• Scan and file correspondence; log requests for medical records.
• Build effective relationships with patients and staff.

Skills

Customer service

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to startCaring. Connecting. Growing together.

The Patient Care Coordinatoris responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.

Hours:Monday - Friday, 8:00AM - 5:00PM

Location:20414 N 27th Ave, Phoenix, AZ 85027

Primary Responsibilities:

• Greets patients as they arrive and manage appropriate standard wait times
• Make an estimate of 30-50 outbound calls to schedule patients
• Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience in customer service
• 6+ months of demonstrated experience working with health insurance systems and processes
• Basic level of proficiency with Microsoft Excel, Word, Outlook and PowerPoint

Preferred Qualifications:

• Bilingual (English/Spanish)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.