Patient Care Coordinator

MLM Hearing, LLC; Omak (WA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

401(k) with matching

Health, dental, vision

Life insurance

AD&D option

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Employee discounts

Pet Insurance

Job summary

MLM Hearing, LLC is seeking a Patient Care Coordinator in Omak, WA to greet patients, manage scheduling, and support daily office operations for a thriving hearing practice.

You will verify insurance, handle billing, and collaborate with clinics and home office teams to grow patient care and retention. Strong communication and multitasking are essential for success.

Qualifications

• Minimum of 5 years medical office management experience.
• Front desk experience in the hearing industry is a plus.
• High school diploma or GED.

Responsibilities

• Provide first contact for patients scheduling or inquiries.
• Screen calls and identify hearing candidates.
• Schedule appointments and outbound retention calls.
• Coordinate providers' schedules and flow of patient care.
• Verify billing data and process payments.
• Maintain reports and respond to home office requests.
• Verify patient information and insurance data.
• Assist with marketing and community outreach.
• Open and close the office daily.
• Train other front office staff as appropriate.

Skills

Strong computer skills

Excellent interpersonal skills

Oral & written comms

Front desk medical experience

Detail oriented

Multitasking

Organization skills

Education

High school diploma

GED

Tools

Word processing

Database software

Job description

Do you have 5 years plus of medical office experience and want to join an organization that values your dedication to patient care, recognizes your expertise, and supports your professional growth and long-term success? If so, we encourage you to apply today and learn more about joining our Inland Hearing Aides team.

As a Patient Care Coordinator (PCC), you will be the welcoming face of our clinic, creating exceptional experiences for every patient who walks through our doors. In this role, you will oversee daily clinic operations, build strong patient relationships, understand and address patients' hearing healthcare needs, and help ensure the continued success and growth of the practice.

What You’ll Do

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office teams to support operations
• Assist with marketing efforts, events, outreach, and patient retention activities

Who Thrives in This Role

• Eager learners whose career is centered around working in a medical practice
• Strong multi-taskers with solid problem-solving skills
• Punctual, reliable professionals
• Individuals who genuinely love helping others in the medical industry while running a thriving practice

Why It’s Rewarding

You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Job Type

Part Time, 3 days a week ( Monday, Wednesday and Thursday) 8 hour days.No Weekends

Location

Omak, WA

Compensation

$19.00 - $21.00 an hour

• Pay is commensurate with experience and qualifications
• Monthly Bonus Opportunities

Essential Duties and Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements

• A minimum of 5years of medical office management experience
• Experience with front desk in the hearing industry is a plus
• High school diploma or equivalent (GED)

Required Skills

• Strong computer skills
• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.
• Front desk medical experience required.

Physical Demands

• Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.

Benefits

We offer a competitive and comprehensive benefits package which includes:

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance -employer paid
• Option to purchase additional life insurance - AD&D
• Critical Illness
• Hospital Indemnity
• STD & LTD
• Paid time off
• Employee discounts
• Legal Insurance
• Pet Insurance