Patient Care Coordinator

Compasshealthcenter; Oak Brook (IL); On-site; USD 26,863 - 28,929; Full time

Benefits offered by this job

Healthcare benefits

401(k) program with company matching

Paid time off with parental leave

CEU seminars and training

Job summary

Compass Health Center seeks a Patient Care Coordinator to provide clerical support for patients in our Oak Brook site. This on-site role involves greeting patients, handling calls, scheduling, and coordinating intake with clinicians.

Requirements include a high school diploma (associates preferred) and 1–2 years in customer service. Strong communication, organization, and computer skills are essential.

Qualifications

• 1–2 years of customer service experience.
• Excellent written and verbal communication.
• Strong organization and planning skills; detail oriented.
• Ability to multi-task in a fast-paced environment.
• Computer proficiency and ability to learn new software.
• Conflict resolution and problem-solving skills.
• Flexible schedule; able to work assigned shifts.

Responsibilities

• Greets and orients all patients, visitors, and staff entering the building.
• Answers incoming calls in a warm, welcoming manner.
• Maintains neat and orderly reception area.
• Schedules intake appointments and coordinates with clinicians.
• Schedules family therapy and outpatient psychiatry appointments.
• Verifies demographics, insurance, and data for chart entry.
• Maintains patient charts per HIPAA and policy.
• Uses EMR to verify appointments and schedule clinicians.
• Processes payments and issues receipts for services.
• Opens and closes the facility per procedure.
• Performs additional clerical duties to support operations.

Skills

Excellent communication

Organization

Multi-tasking

Computer proficiency

Conflict resolution

Flexibility

Attention to detail

Customer service

Education

High school diploma

Associate degree

Tools

EMR software

Job description

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on CompassHealth Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role

We are seeking a Patient Care Coordinator to provide clerical support for our patients. If you are passionate about providing your patients with exemplary care, while being sensitive to their individual psychiatric conditions, you would be a great fit on our team.

Our state-of-the-art facility at Oak Brook is modern, bright, and creates an inviting therapeutic space for both patients and employees alike.

Hours/Schedule: This is a 100% on site position at our Oak Brook location. We currently offer two scheduling options for this position. Available schedules include:

Option 1 – Closing Schedule

• Monday-Friday, flex between 9:30am-5:30pm & 10:15am-6:15pm

Option 2 – Opening Schedule

• Monday-Friday, flex between 8:00am-4:00pm & 8:15 AM-4:15

Specific schedule assignment will be discussed during the interview process. While each position has a primary schedule, occasional flexibility may be requested to help provide coverage during team member absences or other business needs.

What You'll Do

• Greets and orients all patients, visitors, and staff who enter the building.
• Answers incoming calls in a warm and welcoming manner.
• Maintains neat and orderly reception area.
• Maintains awareness of patients, visitors, and staff who are in the building.
• Completes intake calls and schedules intake appointments.
• Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.
• Provides intake to new clients, verifying the accuracy of demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner.
• Maintains patient charts according to confidentiality standards and policy. Maintains all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
• Utilizes Electronic Medical Record system as needed to verify patient appointments and to schedule appointments for clinicians and/or outpatient psychiatrists with patients.
• Obtains payment methods for program or outpatient appointments. Collects payments and issue receipts for outpatient psychiatry and/or therapist appointments rendered.
• Opens and closes facility in a timely manner in accordance to procedure.
• Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Performs other related duties as assigned.

Who You Are

• High school diploma required; Associates degree preferred.
• 1-2 years of customer service experience.
• Excellent written and verbal communication skills.
• Strong organization and planning skills; detail oriented.
• Ability to multi-task in a fast-paced environment.
• Computer proficiency and ability to learn new software.
• Conflict resolution and problem-solving skills.
• Flexible Schedule - Able to work assigned schedule.

Compensation

$19.50 — $21 USD

We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.

We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!

Who We Are

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

Benefits & Perks

We know that you will be dedicated to your purpose here. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.

What’s Next

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!