Patient Care Coordinator

Zaddy Solutions; New York (NY); Vor Ort; USD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Benefits

Zusammenfassung

Zaddy Solutions in Bay Shore, NY is seeking a Patient Care Coordinator to manage an assigned caseload of patients and ensure consistent, reliable home care services. You will communicate with patients, caregivers, MLTCs, and internal teams to maximize authorized-hour utilization and maintain thorough documentation.

The role requires strong communication and organizational skills, the ability to multitask in a fast-paced environment, and a proactive approach to resolving staffing and service

Qualifikationen

• Strong verbal and written communication
• Excellent organizational and time-management skills
• Ability to multitask and manage a high-volume caseload
• Experience in home care or healthcare coordination preferred

Aufgaben

• Manage an assigned caseload of patients and oversee day-to-day coordination of services.
• Ensure patients are staffed with reliable caregivers who meet schedule, needs and plan of care.
• Address staffing issues to prevent gaps in patient care.
• Monitor utilization and ensure authorized hours are staffed and used.
• Identify patients with low utilization and improve utilization.
• Maintain communication with patients and representatives about satisfaction and changes.
• Communicate with caregivers about schedules and patient needs.
• Coordinate with MLTCs and payors regarding authorizations and follow-ups.
• Monitor hospitalized or suspended patients and ensure follow-up.
• Restart services promptly with authorizations and updated schedules.
• Track patients with interruptions and follow status until resolution.
• Follow up on missed visits and uncovered hours promptly.
• Collaborate with staffing, intake, nursing, compliance, payroll to resolve issues.
• Complete required reports accurately and on time.
• Document communications timely and accurately.
• Escalate urgent issues to management when needed.
• Maintain accurate patient schedules and records in agency systems.
• Build strong relationships with patients and caregivers while staying professional.

Kenntnisse

Communication skills

Organizational skills

Time management

Multitasking

Under pressure

Problem solving

Detail oriented

Scheduling software

Home care experience

Healthcare coordination

Customer service

Jobbeschreibung

Job: Patient Care Coordinator

$50k - $60k + Benefits

Bay Shore, NY 10023

Full-time

Job Description:

The Patient Care Coordinator is responsible for managing an assigned caseload of patients and ensuring that each patient receives consistent, reliable home care services. The Coordinator is accountable for maintaining patient coverage, maximizing authorized-hour utilization, communicating effectively with patients, caregivers, MLTCs, and internal departments, and ensuring all required reports and follow-ups are completed accurately and on time.

This is a fast-paced position that requires strong communication, organization, problem-solving skills, urgency, and the ability to manage multiple priorities at once.

Key Responsibilities

• Manage an assigned caseload of patients and oversee the day-to-day coordination of services.
• Ensure all patients are appropriately staffed with reliable caregivers who meet the patient's schedule, needs, preferences, and plan of care.
• Proactively address open shifts, call-outs, caregiver changes, and other staffing issues to prevent gaps in patient care.
• Monitor patient utilization percentages and ensure authorized hours are being staffed and utilized appropriately.
• Identify patients with low utilization and take prompt action to improve utilization and resolve barriers to service.
• Maintain regular communication with patients and/or their representatives to confirm satisfaction, service status, and any changes or concerns.
• Maintain professional communication with caregivers regarding schedules, patient needs, attendance, and changes in service.
• Communicate with MLTCs and other payors regarding patient services, authorizations, changes, concerns, and required follow-up.
• Closely monitor the status of patients who are hospitalized, on hold, temporarily suspended, or otherwise not receiving services.
• Follow up promptly and consistently with patients, families, hospitals, MLTCs, and other appropriate parties to determine when the patient is ready to resume services.
• Take ownership of restarting services as quickly as appropriate, including confirming authorizations, coordinating staffing, updating schedules, and ensuring the patient is not left inactive without proper follow-up.
• Maintain accurate tracking of all patients who are hospitalized, on hold, or experiencing service interruptions, and continue follow-up until services resume, the patient is discharged, or a final status is confirmed.
• Follow up promptly on missed visits, uncovered hours, hospitalizations, service interruptions, and changes in patient status.
• Work closely with staffing, intake, nursing, compliance, payroll, and other internal departments to resolve patient and caregiver issues.
• Complete all required reports accurately and within established deadlines.
• Document patient, caregiver, MLTC, hospital, and other communications accurately and timely.
• Escalate urgent patient, caregiver, authorization, or service issues to management when necessary.
• Maintain accurate patient schedules and records within the agency's systems.
• Build strong relationships with patients and caregivers while maintaining professionalism and accountability.
• Meet departmental expectations and performance goals related to staffing, utilization, responsiveness, documentation, patient-status follow-up, and patient satisfaction.

Qualifications & Skills

• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to multitask and manage a high-volume caseload.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong problem-solving skills with the ability to resolve staffing and patient issues quickly.
• Detail-oriented with consistent follow-through on outstanding items.
• Comfortable communicating with patients, caregivers, MLTC representatives, hospitals, and internal departments.
• Strong sense of urgency, ownership, and accountability.
• Ability to prioritize tasks based on patient needs and operational importance.
• Ability to follow up persistently and promptly until outstanding patient issues are fully resolved.
• Comfortable working with reports, scheduling systems, and patient management software.
• Previous experience in home care, healthcare coordination, customer service, scheduling, or a related field is preferred.

Performance Expectations

Success in this role will be measured by maintaining high patient staffing coverage, maximizing utilization of authorized hours, completing reports and documentation on time, responding quickly to patient and caregiver issues, maintaining effective communication with MLTCs and internal teams, and providing a high level of service to patients and caregivers.

Coordinators are also expected to actively monitor patients who are hospitalized, on hold, or experiencing interruptions in service and ensure timely, consistent follow-up until services are resumed or a final patient status is confirmed.