Patient Care Coordinator

i4 Search Group Healthcare; Nashville (TN); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading healthcare organization is seeking a Community Partner Care Coordinator to provide care coordination for Medicaid and Medicare patients. This remote role requires building relationships with members, conducting assessments, and facilitating care while ensuring a compassionate support system. With competitive compensation and comprehensive benefits, this position offers an opportunity to make a meaningful impact in the community.

Benefits

Competitive compensation packages

401(k) with employer matching

Medical, dental, and vision insurance

Paid time off and holidays

Comprehensive training and development

Employee assistance program (EAP)

Qualifications

• 2+ years experience in care coordination or related fields.
• Fluency in English required; Spanish preferred.
• Dedicated home office for remote work.

Responsibilities

• Conduct outreach to educate and motivate members.
• Manage a caseload of members and coordinate care.
• Document actions thoroughly in care management platform.

Skills

Interpersonal skills

Communication

Problem-solving

Education

LPN or RN preferred

Tools

Apple computers

Care management platform

Job description

SPECIALTY : Community Partner Care Coordinator

LOCATION : Remote - Must Reside in Tennessee

JOB TYPE : Full-Time Permanent

As a Care Coordinator, you are responsible for providing care coordination for Medicaid, Medicare Advantage, and / or Dual Eligible Special Needs Plan (DSNP) members. You will create a positive experience for members by building trusted relationships with each member. This includes helping members access the right care at the right time with the health plan, providers, pharmacies, other vendors, and community-based organizations. You will assess and work with members to address both their medical and social needs (SDOH).

Job Requirements :

• 2+ years experience as a care coordinator, case manager, community health worker, pharmacy technician, or social worker.
• Must be fluent in English with additional fluency in Spanish preferred.
• LPN or RN preferred.
• Dedicated home office for remote work.
• Must be located in Tennessee.
• Experience working with Medicaid and / or Dual Eligible patients.

Required Skills :

• Strong interpersonal, communication (both verbal and written), and problem-solving skills.
• Experience working with customers over the phone and by text message.
• Experience with Apple computers (i.e., MacBook)
• Experience documenting case notes in a care management or electronic health record platform.
• Experience with motivational interviewing.

Ability To :

• Work effectively in a multi-cultural setting with a wide range of populations in a diverse community, while demonstrating knowledge and continued learning of the assigned communitys cultures and values.
• Be an advocate for, support, and motivate members to manage their health and healthcare.
• Maintain positive working relationships with members and their families, providers, and other external partners.
• Build trust, actively listen, intentionally communicate, collaborate, and problem-solve.
• Influence others toward positive outcomes.
• Show passion for helping people improve their lives.
• Move forward after setbacks or difficult interactions with members, using setbacks as learning opportunities for personal and professional growth.

Key Responsibilities

• Conduct outreach to motivate, facilitate, and educate members about the benefits of programs.
• Conduct assessments of the members status and develop a care plan with the member to address their goals. Assessments are conducted by telephone and / or text.
• Evaluate individual member care needs and communicate medical information to health care professionals.
• Manage a caseload of members to ensure expedient contact is made with each member.
• Facilitate coordination of care with providers and schedule appointments as needed. Motivate members to be active and engaged participants in their health and overall well-being.
• Identify and help address needs related to Social Determinants of Health.
• Coordinate and complete correspondence according to established workflows.
• Thoroughly and accurately document actions taken in a care management platform.
• Make a high volume of outreaches to members, families, providers, or other recipients as needed to successfully perform the role.

Schedule :

• 8-hour shift during normal business hours, according to the assigned contract

Work Location : Remote, but must be located in Tennessee.

Benefits :

• Competitive compensation packages
• 401(k) with employer matching
• Medical, dental, and vision insurance, including a 100% employer-paid option
• Paid time off, paid sick time off, and paid holidays
• Comprehensive training and development
• 100% employer-paid short-term disability, long-term disability, and basic life insurance
• Health Savings Plan with employer contributions
• Employee assistance program (EAP)

Schedule :

• 8 hour shift - Lunch hour is paid time!
• Monday to Friday

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Patient Care Coordinator • Nashville, TN, US