Patient Care Coordinator

Hispanic Alliance for Career Enhancement; Montana; Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Patient Care Coordinator. In this role, you will provide a seamless onboarding experience for new patients, offering support and education. Candidates should have at least two years of customer service or healthcare experience and be skilled in Microsoft Office. The position offers competitive pay and comprehensive benefits.

Benefits

Affordable medical plan options

401(k) plan with matching

Employee stock purchase plan

Wellness screenings and programs

Paid time off and flexible schedules

Tuition assistance

Qualifications

• At least two years' experience in customer service and/or healthcare environment.
• Experience with healthcare insurance coverage/benefit.
• Proficient in Microsoft Office, especially Excel, Outlook, and Word.

Responsibilities

• Provide a seamless onboarding experience for new infusion patients to CVS Specialty and Coram.
• Interact with patients, physicians, and internal departments.
• Answer questions, solve problems, and provide education.

Skills

Customer service

Healthcare knowledge

Microsoft Office proficiency

Education

High School diploma or GED

Tools

Excel

Outlook

Word

Job description

Overview

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. Starting Pay for this position is $18/hour- $19/hour.

Position Summary

Join the Coram/CVS team as a Patient Care Coordinator!

This customer service facing position interacts directly with patients, physicians, caregivers, and internal departments to answer questions, solve problems, provide education, and maintain our company\'s reputation for high-quality service. It requires independent and self-directed performance. The primary function is to provide a seamless onboarding experience for new infusion patients to CVS Specialty and Coram. This position requires a working knowledge of insurance, health care, processing of new referrals, providing customer education, and routine assessment and problem identification.

Challenge your healthcare training or current administration knowledge and customer services skills to make a difference in a patient\'s life by supporting new patient referrals and admissions. Individuals who can balance compassion and kindness with professionalism and customer service will thrive in this position. Become part of the CVS Health family by joining a growing sector of the healthcare industry, offering a rewarding career and opportunity for advancement.

Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Learn more about us:

https://www.youtube.com/user/CoramHealthcare or https://www.youtube.com/user/CVSPharmacyVideos

Required Qualifications

• Minimum two years experience in customer service and/or healthcare environment
• Minimum two years healthcare insurance coverage/benefit experience
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.

Preferred Qualifications

• Preferred experience working with healthcare insurance and medical terminology
• Preferred Certified Pharmacy technician

Education

Verifiable High School diploma or GED is required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.