Patient Care Coordinator

Smile Brands Inc.; Mentor (OH); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Smile Brands is seeking a Patient Care Coordinator in Mentor, OH, to greet patients, guide them through checkout and scheduling, and explain treatment and financing options. You will support a fast-paced dental team, ensuring a warm, patient-first experience from arrival to departure.

The role emphasizes clear communication, insurance verification, and helping patients understand care choices while maintaining an organized schedule and positive interactions.

Qualifications

• 1+ year in dental/healthcare or customer-service environment.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• Positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment for every patient.
• Guiding: Assist with check-in/check-out, scheduling, insurance verification and questions about care.
• Treatment Support: Explain treatment options and payment plans.
• Patient Experience: Build trusting relationships to reduce stress and improve comfort.
• Communication: Answer phones and relay information clearly to patients and team.
• Scheduling: Maintain an efficient schedule and maximize care opportunities.
• Gratitude: Show appreciation and make patients feel cared for.

Skills

Communication

Interpersonal skills

Patient empathy

Organization

Teamwork

Customer service

Dental terminology

Job description

Overview

As a Patient Care Coordinator, you’ll be one of the first people our patients meet and an important part of their experience with us. You’ll help patients feel welcomed, informed and supported throughout their dental journey—from scheduling their appointment to understanding their treatment and payment options.

You’ll bring our G3 approach—Greeting, Guiding and Gratitude—to life by creating meaningful connections with patients and making every visit feel personal, positive and easy.

Schedule (days/hours)

Mon-Th 8:30-5pm, Fri-Sat 8:30-2pm

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Why You’ll Love This Role

This isn’t just a front-office position. You’ll play an important role in helping patients feel comfortable, understand their care and take the next step toward a healthier smile.

You’ll have the opportunity to build relationships with patients, work alongside a supportive dental team and develop valuable skills in healthcare, customer experience and dental practice operations.

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

$18-$25/Hr.

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]