Patient Care Coordinator

Endo1-Partner; Mentor (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

BCBS Medical & Dental insurance

Vision Coverage

Complimentary Life Insurance

Short-term & Long-Term Disability

Pet Insurance Coverage

401(k) plan w/match options

Identity Theft Protection

Legal Services Package

Hospital/Accident/Critical Care

Paid Time Off

Job summary

Periodontal Associates - Mentor, a Specialty1 Partners practice, is seeking a Patient Care Coordinator to join a busy dental specialty team in Mentor, OH. You will manage front desk operations and patient communications to ensure a smooth and welcoming experience for every visitor.

You will maintain patient records, handle calls and emails, and support other office tasks to keep the practice running efficiently. A high school diploma and strong customer-service mindset are required.

Qualifications

• Front desk experience in healthcare preferred.
• Strong communication and people skills required.
• Familiarity with standard office equipment.
• Ability to manage multiple tasks and priorities.
• Great problem-solving and customer service mindset.
• Desire to help patients and provide exceptional service.

Responsibilities

• Greet patients and provide a warm first impression.
• Maintain accurate patient records.
• Answer incoming calls and direct or relay messages.
• Check, sort and forward emails; manage correspondence.
• Keep front desk tidy and stocked with materials.
• Coordinate other office tasks as needed.

Skills

Front desk experience

Communication skills

Office equipment

Multitasking

Problem solving

Patient care

Physical stamina

Organizational skills

OSHA & infection control awareness

Emergency response

Education

High school diploma

Tools

Fax/Printer

Job description

Our office, Periodontal Associates - Mentor, is seeking a Patient Care Coordinator to join our busy specialty practice.

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.

Your Responsibilities

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:

• Welcoming patients to the dental office
• Maintaining accurate patient records
• Answering all incoming calls and redirecting them or keeping messages
• Check, sort and forward emails
• Keep updates records and files
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.

Your Background

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:

• 1+ years of proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• A high school diploma
• Desires to help your patients
• Must be able to sit and stand for extended periods of time.
  
• Must be able to operate standard office equipment
  
• Must be able to assist patients safely in and out of chairs or treatment areas
  
• Must be able to maintain clinical positioning for extended periods
  
• Must be able to work around medical equipment and instruments
  
• Must be able to adhere to OSHA and infection control standards
  
• Must be able to perform repetitive hand and wrist movements
  
• Must be able to respond quickly in emergency situations

If this sounds like you, you will fit right in with the team!

Why You Should Join Our Team

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

#priority

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.

Position Base Pay Range

$18 - $25 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

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