Patient Care Coordinator

HorseShoe Beverage Company; Mendota Heights, Northern (MN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full health benefits

401(k) with company match

Profit Sharing bonus program

Job summary

Sterling Specialty Pharmacy in Mendota Heights, MN seeks a Patient Care Coordinator to provide exceptional customer service, schedule medication deliveries, and review patient profiles with care and accuracy.

You will work with providers, insurance, and the pharmacy team to ensure timely deliveries, maintain HIPAA compliance, and support clinical staff through meticulous data handling.

Qualifications

• High School Diploma or GED required.
• Knowledge of Microsoft Word and Excel; ability to work with multiple information systems.
• Knowledge of medical and pharmaceutical terminology.

Responsibilities

• Provide customer service and a resourceful point of contact to patients and providers for medication deliveries.
• Review patient profiles, collect key clinical information, and discuss delivery schedules.
• Comply with HIPAA standards for inbound and outbound communications.
• Coordinate with physician offices, insurance, and clinical staff to confirm details.
• Schedule deliveries and manage payment information and co-pay processing.

Skills

Detail oriented

Analytical skills

Problem-solving skills

Communication skills

Multitasking

Education

High School Diploma or GED

Board of Pharmacy Technician Registration

Tools

Microsoft Word

Microsoft Excel

Job description

• Location 1312 Northland Dr,Suite 500,Mendota Heights, MN, 55120,United States
• Job Category Clinical
• Employee Type Full Time Non Exempt

Sterling Specialty Pharmacy is part of Astrup Companies, an innovative, growing, family-owned business located in Mendota Heights, MN. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Specialty Pharmacy, you can expect to be treated with care and respect. We have a state of the art facility that was built in 2017 and are looking to continue to grow our strong team as our business grows!

• This position would be a Monday - Friday position with competitive wages.
• Looking for shift availability for approximately 9:00 am - 5:30 pm
• We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.
• This is a closed door pharmacy with no direct patient contact.
• We are a rapidly growing business with many opportunities for professional growth and advancement!

Required Education/Training/Professional Experience:

• High School Diploma or equivalent G.E.D required
• Knowledge of Microsoft Word, Excel; ability to work with multiple information systems
• Knowledge of medical and pharmaceutical terminology

Preferred Education/Training/Professional Experience:

• Pharmacy experience preferred
• Specialty Pharmacy experience preferred

Position Summary:

The Patient Care Coordinator provides customer service and a resourceful point of contact to patients and providers by reviewing patient profiles and scheduling deliveries of patient medication; collecting key clinical information; discussing the delivery schedule and refill procedures for the next delivery.

• General knowledge of pharmacy and healthcare laws and regulations
• Engages in appropriate continuing professional development
• Practices patient centered care
• Practices professionally, legally and ethically
• Analytical skills
• Problem-solving skills
• Detail oriented

Licensure/Certification Requirements:

• Board of Pharmacy Technician Registration

Core Competencies & Responsibilities:

• Provide customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications
• Comply with HIPAA standards for inbound and outbound calls
• Review all notes prior to delivery confirmation; communicating with patient and caregiver, and/or physician office, insurance investigation, and patient responsibility.
• Collect key clinical information essential for clinical staff
• Review delivery service schedule, medication storage, new patient packets, supplies and refill procedures for future deliveries
• Confirm form of payment information (credit card, debit card, etc.)
• Charge credit card/debit card as needed for all Major Medical and Self Pay patients
• Process manufacturer co-pay cards, if applicable
• Explain benefits and financial responsibilities and supplies financial assistance contact information
• Schedule deliveries of medication in a timely manner to ensure compliance with patient’s treatment
• Document in the appropriate system all needed information, indicating correct ship date and delivery address
• Review information for accuracy: addresses, medication shipping, authorization on file, and collection of patient co-pay
• Notify clinical staff with any patient side effects and/or requests from the patient and caregiver.
• Provide status updates to physician office when appropriate
• Track packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.
• Solve issues that arise in a timely manner, documenting all relevant information on the patient’s record.
• Serve as a liaison between other departments within the company and the patients
• Participate in quality program initiatives and improvement activities
• Comply with all regulatory requirements, including HIPAA/HITECH
• C ommunicate effectively, in person, over the phone, and in writing
• Maintain a flexible schedule that may include early morning, evening and weekend hours
• Manage large work volumes without loss of focus and with a high degree of accuracy
• Complete multiple daily work assignments and stay on schedule with all duties and responsibilities
• Be dependable in attendance and motivated to demonstrate persistence and overcome obstacles
• Other responsibilities as assigned by Management

Performance Requirements:

• Possess a thorough knowledge of organizational policies, procedures, and systems
• Comply to all Astrup Companies policy and procedures
• Create a culture of positivity and excitement within the workplace
• Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
• Be able to multitask
• Be focused and disciplined
• Possess excellent organizational skills, with attention to detail and accuracy
• Be self-motivated and able to work well on an independent basis
• Innovate - Think outside-the-box. Bring original ideas to the team/organization
• Embrace our Guiding Principles. Use them to guide decision making.
• Go Beyond!

Physical Requirements & Work Demands:

• Frequent immobility and/or sitting required for extended periods of time.
• Some bending and stooping required.
• Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment.
• The ability to work 40 hours or more per week
• The ability to maintain a flexible schedule when need arises