Patient Care Coordinator

beltonepa; Lancaster (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off and holidays

Opportunity for growth

Competitive hourly or salary + bonus opportunities

Job summary

beltonepa is seeking a Patient Care Coordinator (PCC) in Lancaster, PA. This role is pivotal in creating a welcoming environment as the first point of contact for patients, helping manage appointments and ensuring excellent patient flow.

Ideal candidates will have strong customer service skills, organizational skills, and preferably some office experience. The position offers competitive pay, bonuses, and opportunities for growth within the organization.

Qualifications

• Previous office or administrative experience preferred.
• Strong customer service and communication skills.
• Experience in sales or customer-facing roles is a plus.

Responsibilities

• Greet patients and create a warm, professional first impression.
• Answer phones and schedule appointments.
• Support patient flow throughout the day.

Skills

Customer service skills

Communication skills

Organizational skills

Sales experience

Job description

Patient Care Coordinator (PCC) Hearing Healthcare Office

Lancaster, PA

$40,000 - $55,000 (based on experience and bonuses)

Are you someone who enjoys helping people, staying organized, and creating a great customer experience?

We are looking for a Patient Care Coordinator (PCC) to join our York office. This role is the first point of contact for our patients and plays a key role in creating a positive, welcoming experience while supporting the success of the office.

This position is ideal for someone with office experience, strong customer service skills, and a background in sales or inside sales.

What You'll Do

• Greet patients and create a warm, professional first impression
• Answer phones and schedule appointments
• Confirm upcoming appointments and manage the schedule
• Support patient flow throughout the day
• Assist with patient follow-up and communication
• Help maintain office organization and daily operations
• Support the provider in delivering an excellent patient experience

What We're Looking For

• Previous office or administrative experience preferred
• Strong customer service and communication skills
• Experience in sales, inside sales, or customer-facing roles is a plus
• Comfortable handling phones, scheduling, and multitasking
• Positive, team-oriented attitude
• Organized, dependable, and detail-oriented

Compensation & Benefits

• Competitive hourly or salary + bonus opportunities
• Paid time off and holidays
• Stable, full-time position
• Opportunity for growth within the organization

Why This Role Matters

Hearing loss can isolate people from the moments that matter most. As a PCC, you help create a welcoming environment and ensure patients feel comfortable, cared for, and supported from their first call to their follow-up visits.

You’ll play a key role in helping people reconnect with their families, conversations, and everyday life.

If you enjoy working with people and want a role where you can make a difference every day, we’d love to hear from you.