Patient Care Coordinator

UI Community Homecare; Iowa City (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

UI Health Ventures is seeking a Patient Care Coordinator to facilitate homecare infusion and enteral services. This role involves managing patient needs, collaborating with pharmacists and providers, and ensuring efficient care. Ideal candidates are detail-oriented, have strong communication skills, and possess experience in healthcare or customer service.

Benefits

Great benefits

Supportive team environment

Qualifications

• 1 year experience in healthcare or related field preferred.
• Familiarity with homecare infusion or enteral nutrition services is a plus.

Responsibilities

• Coordinate care for patients requiring infusion or enteral services.
• Communicate with pharmacists regarding drug delivery methods.
• Perform data entry for orders and maintain patient records.

Skills

Attention to detail

Communication

Multitasking

Problem-solving

Customer service orientation

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Electronic Medical Record (EMR) systems

Job description

Are you looking for a meaningful role where you can support patients and make a real impact? UI Health Ventures is hiring a Patient Care Coordinator to join our growing Homecare Infusion team. In this role, you'll help coordinate home-based infusion and enteral services, manage patient supply needs, work with providers and pharmacists, and support families through every step of their care. If you’re detail-oriented, enjoy problem-solving, and have experience in healthcare, insurance coordination, or customer service, this could be the perfect fit. We offer great benefits and a supportive team. Apply today and help us deliver care that matters!

Position Summary

The Patient Care Specialist ensures seamless coordination of infusion and enteral services, manages therapy changes, and oversees the resupply of medical equipment, medications, and supplies for patients. This role requires strong communication, multitasking, and problem-solving skills while working closely with patients, caregivers, providers, pharmacies, nursing agencies, and insurance companies.

Position Responsibilities

• Coordinate care for newly admitted patients requiring infusion or enteral services.
• Communicate with pharmacists to determine appropriate drug delivery methods.
• Conduct patient resupply calls, reviewing supply needs and clinical screening questions.
• Ensure compliance with payer and regulatory resupply standards.
• Perform data entry for orders and maintain accurate patient records.
• Obtain prior authorizations and verify insurance coverage.
• Identify and coordinate nursing care needs with appropriate agencies.
• Address irregular supply or drug usage patterns and resolve shipping or service issues.
• Work closely with referral sources, clinical teams, and inventory departments to ensure timely and accurate service.
• Participate in quality assurance programs and continuous process improvements.

Education and Experience Requirements

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in healthcare, customer service, or a related field preferred.
• Experience with medical supply resupply processes and insurance verification is a plus.

Desired Qualifications and Experience

• Familiarity with homecare infusion or enteral nutrition services.
• Knowledge of prior authorization processes and payer requirements.

Required Skills and Abilities

• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Excel and electronic medical record (EMR) systems preferred.
• Creative problem-solving and customer service orientation.

Physical Requirements

These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Ability to lift to 20 lbs.
• Ability to sit for extended periods, including an 8-hour shift.

Additional Eligibility Requirements

• Successful completion of background and reference checks.
• Proof of eligibility to work in the United States.

Expected Work Hours and Location

Generally, 8:00 am to 5:00 pm, Monday to Friday. Days and hours are subject to change with notice.