Patient Care Coordinator

Upstream; Hilton Head Island (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO, holiday pay, medical/dental/visi​

401k match

Competitive wages

Job summary

Beaufort Orthopaedic Sports & Spine/ Integrity Rehab Group is seeking a Physical Therapy Technician/PAC role in Hilton Head, SC. The position focuses on front-desk patient care, scheduling, and insurance coordination within a busy orthopedic clinic setting.

Ideal candidates have strong customer service, multitasking abilities, and experience with EHR systems. This role supports billing and daily clinic operations, with a collaborative team environment and competitive benefits.

Qualifications

• Experience in healthcare administration or front desk roles preferred.
• Strong communication and organizational skills are essential.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients warmly and assist with scheduling and referrals.
• Answer incoming calls and manage appointment coordination.
• Verify insurance coverage and obtain authorizations when needed.
• Collect patient payments and balance end-of-day transactions.
• Post daily charges into billing software and assist with denials.

Skills

Customer service

Multitasking

Attention to detail

Team player

Adaptable

Computer skills

Tools

Electronic Health Records (EHR)

Job description

Beaufort Orthopaedic Sports & Spine/ Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is looking for a Physical Therapy Technician to join our team in Hilton Head, SC!

What is a Patient Care Coordinator?

• A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.
• Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.
• Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits:

• PTO, holiday pay, medical/dental/vision insurance, and more
• 401k match
• Competitive wages

Essential qualities of a Patient Care Coordinator:

• Great attitude and a desire to help others
• Ability to work independently and as a team
• Superior customer service and communication skills
• Ability to multitask and remain detail oriented
• Adaptable
• Appropriate computer skills

Job Duties Include:

• Working knowledge of our electronic health records system
• Navigating between multiple computer programs and web base portals
• Greeting patients in a friendly, supportive manner
• Answering incoming calls
• Scheduling new and reoccurring appointments
• Verifying insurance coverage and obtaining insurance authorizations
• Collecting patient payments and balancing end of day
• Post daily charges into billing software
• Manage insurance denials and accounts receivable
• Participating in training programs and staff meetings
• Prior healthcare and billing experience are strongly preferred.

Please do not contact the clinic directly.

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.