Patient Care Coordinator

cpp-careers; Glen Carbon (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Compensation Package

Health & Dental Benefits

401(k) Matching

Aesthetic Industry Perks

Great Culture & People-First Organiza

Job summary

CPP Clinics partner, Ooh La La, is seeking a Patient Care Coordinator for their state-of-the-art clinic in Glen Carbon, Illinois. You will manage patient scheduling, greet clients on arrival, and have knowledge of the services offered to ensure accurate check-ins and a smooth first impression.

The ideal candidate is outgoing, communicates clearly, handles inquiries, maintains accurate EMR records, and supports clinicians and management to deliver outstanding patient experiences while upholding

Qualifications

• Experience answering phones in an office environment.
• Excellent communication, organizational, and management skills.
• Must have proficient computer and typing skills.

Responsibilities

• Serve as the primary point of contact for patients, providing courteous, timely, and professional communication from initial inquiry through post-treatment follow-up.
• Coordinate patient scheduling, consultations, and appointments in collaboration with medical providers to ensure efficient clinical operations.
• Maintain and update patient records accurately and confidentially in accordance with HIPAA and other applicable privacy laws.
• Prepare and organize patient charts and records in the electronic medical record (EMR) system prior to clinical encounters.
• Process patient payments, invoices, and financial transactions in accordance with practice policy and applicable law.

Skills

Phone experience

Communication skills

Organizational skills

Typing skills

Computer skills

Job description

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Ooh La La, one of our valued partners, is looking for a Patient Care Coordinator to join their fast-growing, state-of-the-art clinic located in Glen Carbon, IL.

The primary role of the Patient Care Coordinator is to manage the scheduling of client appointments, greet clients when they arrive, and have knowledge of the services performed. The ideal candidate will have superb patient care disposition, excellent communication skills, and is well-spoken and articulate.He/she must have flexibility in scheduling, strong analytical decision-making skills, is extremely outgoing and friendly, able to multitask, and be a team player. This candidate must be comfortable with basic computer/software knowledge, have high integrity and is a quick learner with the desire to grow.

Work Schedule:

This is a full-time position requiring 40 hours per week. The role is onsite with standard working hours. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Serve as the primary point of contact for patients, providing courteous, timely, and professional communication from initial inquiry through post-treatment follow-up;
• Coordinate patient scheduling, consultations, and appointments in collaboration with medical providers to ensure efficient clinical operations;
• Collect and verify patient demographic, medical history, and consent information in compliance with HIPAA and other applicable privacy laws;
• Prepare and organize patient charts and records in the electronic medical record (EMR) system prior to clinical encounters.
• Provide patients with information regarding available aesthetic services, procedures, pre- and post-treatment care instructions, and expected outcomes, as directed by licensed providers;
• Support patients in understanding treatment plans and assist in addressing non-clinical questions or concerns;
• Ensure patients are informed of fees, payment options, and applicable policies in a clear and professional manner.
• Coordinate communication between patients, clinical staff, and management to support seamless care delivery;
• Maintain and update patient records accurately and confidentially in accordance with clinic policies and regulatory requirements;
• Assist in managing provider schedules, treatment room readiness, and inventory of supplies to support operational efficiency;
• Process patient payments, invoices, and financial transactions in accordance with practice policy and applicable law.
• Adhere to all practice policies, procedures, and professional standards, including infection control, patient confidentiality, and workplace safety protocols;
• Assist with maintaining compliance documentation and audit readiness, including patient consent forms and recordkeeping;
• Promptly report any adverse events, patient complaints, or operational concerns to the appropriate supervisor or compliance officer.
• Maintain a professional appearance and demeanor consistent with the image and standards of the practice;
• Participate in staff meetings, training sessions, and continuing education opportunities as required;
• Represent the practice with integrity and discretion in all patient and community interactions.

• Assist other providers with their patients and the practice's needs as directed;
• Assist and support CPP's and the practice's support team as directed; and
• Demonstrate brand loyalty and promotion of the business as an individual and as a team member.

Qualifications:

·Experience answering phones in an office environment.

·Excellent communication, organizational, and management skills.

·Must have proficient computer and typing skills.

Benefits:

·Competitive Compensation Package – Offering a salary that recognizes your skills and experience.

·Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.

·401(k) Matching – Plan for the future with our generous 401(k) matching program.

·Aesthetic Industry Perks – Enjoy free and discounted services and products.

·Great Culture & People-First Organization – Join a fun environment that rewards collaboration and values those who help foster a positive workplace.