Patient Care Coordinator

Smile Brands Inc.; Eau Claire (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision

401(k) plan

Employee discount

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to create a welcoming experience for patients and guide them through appointments and payment options in our dental offices.

You’ll greet patients, verify insurance, schedule visits, and help with financial arrangements, ensuring smooth visits from receipt to checkout. Ideal candidates have at least one year in a related role, knowledge of dental terminology, and strong communication and interpersonal skills focused on exceptional customer

Qualifications

• At least one year related experience.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills with a focus on delivering exceptional customer service.

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for our dental care and treat everyone with respect and professionalism

Skills

Communication skills

Customer service

Interpersonal skills

Dental terminology

Job description

Overview

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.

Schedule (days/hours)

Monday 7:30-5, Tuesday 8-6, Wednesday 7-4, Thursday 7-4, Friday 7-1

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome


• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism


• Gratitude: Express appreciation to patients for choosing us for our dental care and treat everyone with respect and professionalism

Qualifications

• At least one year related experience


• Knowledge of dental terminology


• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

$19-$21/hr

About Us

• Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.


• Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.


• Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]