Patient Care Coordinator

SMA Healthcare; Daytona Beach, Northern (FL, KY); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life/Disability

Tuition Reimbursement

Paid Personal Leave

Paid Holidays

403b Retirement Plan

Job summary

SMA Healthcare in Florida seeks a dedicated behavioral health support specialist for three 12-hour night shifts (Fri–Mon, 7pm–7am). The role starts at $16/hour with comprehensive benefits, tuition reimbursement, and retirement matching.

You will manage calls, document care in EMR systems, and coordinate patient information while collaborating with the team. Minimum education includes a high school diploma and two years in human services; a Bachelor's or CAP is preferred.

Qualifications

• High School Diploma plus 2 years direct care in Human Services or related field.
• Bachelor's degree in Human Services or CAP preferred.
• Knowledge of behavioral health treatment and client documentation.
• Familiarity with Baker Act and Marchman Act.
• Proficient with computer hardware and software; EMR experience.

Responsibilities

• Answer inbound calls related to mental health and substance abuse services.
• Record and track information in EMR platforms.
• Answer phones, transfer calls, send emails, and respond to messages.
• Gather patient information and document services provided.
• Respond to hospital emergency department requests.
• Use telehealth tools to provide information and education.
• Collaborate within a team and support colleagues.
• Complete SMA in-service trainings and attend mandatory meetings.
• Perform additional assigned duties.

Skills

Behavioral health knowledge

Baker Act & Marchman Act knowledge

Solution-focused approach

Multitasking

Computer proficiency

EMR/documentation experience

Education

High School Diploma

2 years direct care in Human Services

Bachelor's in Human Services preferred

CAP preferred

Tools

Electronic Medical Record systems

Job description

• Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave and Paid Holidays
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

**Working schedule is Friday through Monday, 7pm - 7am (three 12 hour shifts)** **Pay starts at $16 per hour**

Essential Job Functions:

• Answer inbound calls from callers inquiringabout service related to mental health and substance abuse.
• Works in multiple electronic medical record platforms to recordand track information.
• Answers phones, transfers calls, sends email, and responds tomessages.
• Gathers patient information and completes documentation for services.
• Responds to requests from hospital emergency department(s).
• Uses web cameras/video conference/telehealth with patients toprovide information and education.
• Works collaboratively in a group/team setting.
• Serves as support to other team members.
• Completes required SMA in-service trainings to maintain employment.
• Attends mandatory meetings.
• Preforms miscellaneous job-related duties asassigned.

Qualification Requirements:

To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.

Minimum Education and/or Experience:

High SchoolDiploma and two (2) years of direct care experience working in Human Servicesor a related field. Bachelor's degreein Human Services or related field and/or Certified Addictions Professional(CAP) preferred.

Knowledge/Skills/and Abilities:

• Knowledgeable and demonstrates competency in current bestpractices of behavioral health treatment and related services,especially as it relates to documenting the course of treatment andpatient placement criteria in the client record.
• Depending on assignment must have knowledge of typical diagnoses,treatment services, and developmental issues for adolescents in general,delinquent adolescents, adults and pregnant/post-partum women who areadmitted to a mental health and/or substance abuse treatment setting.
• Knowledgeof clinical terms related to mental health and substance abuse.
• Knowledgeof the Baker Act and the Marchman Act.
• Ability to perform solution focused and problem solvingtechniques.
• Ability to multiple task.
• Knowledge of the services provided at SMA at the various locationsand able to correctly direct callers to the correct service.
• Proficiency in working with computer hardware and software.

Necessary Special Requirements:

Possession of a valid Florida driver's license, acceptable drivingrecord, and proof of personal automobile insurance if required to drive an SMAvehicle and/or use a personal vehicle for SMA business. Complete State ofFlorida mandatory background screening prior to start of employment. Complete SMA required training during thefirst six (6) months of employment and updated if required.

Physical:

Mobility and ability to bend andreach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual andauditory acuity sufficient to evaluate, intervene, treat, and record clienthealth care needs. Fine motor skills for legible and accurate charting, dailycorrespondence and presentation, either manually or orally. Work enduranceability to work 8-12 hour shifts with a meal break, as possible. Routine8-12hour shifts. Hours and days off may vary. Extra hours may berequired.