Counselor - Crisis Response Team - Daytona

SMA Healthcare; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid Personal Leave

Paid Holidays

403b Retirement Plan

Job summary

SMA Healthcare in Daytona, FL is seeking a Counselor to join the Crisis Response Team. The role focuses on crisis intervention, information, and referrals with a goal of timely access to services and community linkage.

The position requires a bachelor’s degree in Human Services (Master’s preferred), 2 years in behavioral health, and strong communication skills. Travel to SMA sites and on-call rotation are part of the duties.

Qualifications

• Bachelor's degree in Human Services or related field required; Master's preferred
• Two years of behavioral health experience; one year in client issues or documentation
• Experience with treatment criteria and documentation in client records preferred
• Knowledge of American Society of Addictions Medicine Patient Placement Criteria is preferred
• CARF, Medicaid and Managed Care requirements knowledge is preferred

Responsibilities

• Answer calls from individuals seeking services or information
• Provide crisis intervention and triage to determine level of care
• Meet with individuals/families in the community to assess needs
• Participate in mandatory on-call rotation
• Provide solution-focused counseling and warm handoffs
• Assist in compliance with funding, QA, and accreditation requirements
• Perform miscellaneous duties as assigned

Skills

Crisis intervention

Communication skills

Documentation

Baker Act & Marchman Act knowledge

Crisis triage

Telephone system proficiency

Computer software proficiency

Education

Bachelor's degree in Human Services or related field

Master's degree preferred

Tools

Telephone system usage

Computer software

Job description

Counselor - Crisis Response Team - Daytona

Top reasons to work for SMA Healthcare:

• Career growth and advancement potential
• Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave and Paid Holidays
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

Essential Job Functions:

• Answers phone calls from individuals inquiringabout services, those in need of immediate assistance, admitting toservices, need information regarding services and community resourcesand linkage to SMA behavioral services.
• Provides information on Baker Act andMarchman Act.
• Provides crisis intervention to individualsand/ or family members calling and triages calls to determine if thereis a need for routine, urgent or emergent intervention
• Meet with individuals and families face toface in the community, with a goal of 60 minutes from time of dispatch
• Participate in mandatory on-call rotation
• Provides solution focused supportivecounseling and warm hand off toindividuals that need immediate services
• Participates in required SMA in-servicetrainings to maintain employment.
• As assigned, assists in the maintenance ofSMA's compliance with treatment and documentation requirements offunding sources, performance improvement, and accreditation activities.
• Performs miscellaneous job-related duties asassigned.

Qualification Requirements: To perform this job successfully,an individual must be able to perform each essential duty satisfactorily andto work the assigned shift. The program functions 24 hours a day, 7 days perweek. An individual must be able towork the hours/ days for which they are hired to work. Additionally, the program functions 365days per year and some holidays will be required. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

Minimum Education and/or Experience: Graduation from anaccredited school with a Bachelor degree in Human Services or a relatedfield. Master's Degree preferred. Within the last five years must have hadtwo years of experience in behavioral health treatment services and one yearof experience in a setting where it was necessary to communicate orally andin writing to inform, advise, or train others about client issues, treatmentservice delivery, documentation in client records or UM principles.Experience with American Society of Addictions Medicine Patient PlacementCriteria is preferred. Experience with CARF, Medicaid, and Managed Carerequirements is preferred. Additionaleducation, licensure, and/or experience may be required depending on specificprogram guidelines.

Knowledge/Skills/and Abilities:

• Must be knowledgeable and demonstratecompetency in current best practices of behavioral health treatment andrelated services, especially as it relates to documenting the course oftreatment and patient placement criteria in the client record.
• Depending on assignment must have knowledgeof typical diagnoses, treatment services, and developmental issues foradolescents in general, delinquent adolescents, adults andpregnant/post-partum women who are admitted to a mental health and/orsubstance abuse treatment setting.
• Must be knowledgeable and demonstratecompetency in using crisis intervention strategies
• Knowledge of growth and development.
• Ability to assess age specific data.
• Ability to interpret age specific response totreatment.
• Knowledge of the treatment needs ofadolescent mental health, substance abuse, co-occurring, ADD, ADHD,conduct, and oppositional defiant disorders.
• Knowledge of the treatment needs of adultmental health, substance abuse, and co-occurring diagnoses of affectivedisorders, anxiety disorders, PTSD, and antisocial personality disorder.
• Knowledge of the treatment needs of adultpregnant/post -partum women with mental health, substance abuse, andco-occurring diagnoses of affective disorders, anxiety disorders, PTSD,and antisocial personality disorder.
• Proficiency in working with telephone systemand telephone etiquette.
• Proficiency in working with computer hardwareand software.

Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable drivingrecord, and proof of personal automobile insurance if required to drive anSMA vehicle and/or use a personal vehicle for SMA business. Complete State ofFlorida mandatory background screening prior to start of employment. Complete SMA required training during thefirst six (6) months of employment and updated if required.

Physical: Mobility and ability to bend andreach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual andauditory acuity sufficient to evaluate, intervene, treat, and record clienthealth care needs. Fine motor skills for legible and accurate charting, dailycorrespondence and presentation, either manually or orally. Work endurance -ability to work 8-12 hour shifts with a meal break, as possible. Hours anddays off may vary. Extra hours, including weekends and holidays, may berequired. May require travel to otherSMA locations.May require extendedhours or overnight shifts during a natural disaster such as a hurricane. May require travel to other SMA locations.

Application: This position description has been designed to indicate the generalnature and level of work performed by employees within this classification.It is not designed to contain or be interpreted as a comprehensive inventoryof all duties, responsibilities and qualifications which may be required ofthe employee assigned to the position. It should not be used to limit thenature and extent of assignments such individuals may be given.