Patient Care Coordinator

specialty1; Cape Coral (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

BCBS Medical & Dental insurance

Vision Coverage

Life Insurance (employee)

Short-term & Long-Term Disability

401(k) plan w/match

HSA / FSA

Paid Time Off

Job summary

Southwest Florida Oral Surgery - Cape Coral is seeking a Patient Care Coordinator to join our busy specialty practice. You will handle all administrative and front office duties to provide an exceptional experience to patients and visitors.

We look for a resourceful team player with strong communication, organizational, and problem-solving skills who can manage calls, records, and scheduling in a fast-paced dental setting. This role supports a collaborative office environment.

Qualifications

• 1+ year of front desk or relevant experience.
• Familiarity with office machines (fax, printer, etc.).
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Problem-solving and customer service orientation.

Responsibilities

• Welcoming patients to the dental office and making a positive first impression.
• Maintain accurate patient records.
• Answer incoming calls and direct or relay messages.
• Check, sort and forward emails, keep records up to date.
• Keep front desk tidy with necessary materials.
• Assist with coordinating other office tasks as needed.

Skills

Front desk

Customer service

Communication skills

Organizational skills

Multitasking

Education

High school diploma

Tools

Office equipment

Job description

Our office, Southwest Florida Oral Surgery - Cape Coral, is seeking a Patient Care Coordinator to join our busy specialty practice.

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.

Your Responsibilities

• You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:
• Welcoming patients to the dental office
• Maintaining accurate patient records
• Answering all incoming calls and redirecting them or keeping messages
• Check, sort and forward emails
• Keep updates records and files
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.

Your Background

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:

• At least 1+ year(s) of proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• A high school diploma
• Desires to help your patients

• Must be able to sit and stand for extended periods of time.
• Must be able to operate standard office equipment
• Must be able to assist patients safely in and out of chairs or treatment areas
• Must be able to maintain clinical positioning for extended periods
• Must be able to work around medical equipment and instruments
• Must be able to adhere to OSHA and infection control standards
• Must be able to perform repetitive hand and wrist movements
• Must be able to respond quickly in emergency situations

If this sounds like you, you will fit right in with the team!

Why You Should Join Our Team

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between.

Your Benefits & Perks

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

14 N Del Prado Blvd, Cape Coral, FL 33909

Position Base Pay Range

$17 - $21.50 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Pa