Patient Care Coordinator

Smile Brands Inc.; Canton (IL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health

Dental

Vision

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to greet patients, guide them through their dental journey and manage scheduling, insurance verification and payments.

You will work with a patient-focused front desk team in a fast-paced dental office, building rapport and helping patients understand treatment options and financial arrangements.

Qualifications

• Experience in a dental/healthcare or customer-service environment.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• Genuine passion for helping people.
• Ability to build rapport with patients.
• Strong organization and attention to detail.
• Comfortable in a fast-paced, team-centered setting.
• Positive, professional, patient-first approach.

Responsibilities

• Greeting patients and creating a welcoming environment.
• Support check-in/check-out, scheduling, insurance verification, and questions about care.
• Explain treatment options and available financial arrangements.
• Build trusting relationships to make visits comfortable and stress-free.
• Answer phones and coordinate with the dental team.
• Maintain an efficient schedule to maximize care opportunities.
• Show appreciation and ensure patients feel cared for.

Skills

Customer-service

Dental terminology

Communication

People-oriented

Rapport building

Organizational skills

Teamwork

Patient-first

Job description

Overview

As a Patient Care Coordinator, you’ll be one of the first people our patients meet and an important part of their experience with us. You’ll help patients feel welcomed, informed and supported throughout their dental journey—from scheduling their appointment to understanding their treatment and payment options.

You’ll bring our G3 approach—Greeting, Guiding and Gratitude—to life by creating meaningful connections with patients and making every visit feel personal, positive and easy.

Schedule (days/hours)

Monday 7:45am-5:15pm; Wednesday 7:45am-5:15pm; Thursday 7:45am- 5:15pm

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress‑free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast‑paced, team‑oriented environment.
• A positive, professional and patient‑first approach.

Why You’ll Love This Role

This isn’t just a front-office position. You’ll play an important role in helping patients feel comfortable, understand their care and take the next step toward a healthier smile.

You’ll have the opportunity to build relationships with patients, work alongside a supportive dental team and develop valuable skills in healthcare, customer experience and dental practice operations.

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

$17.00- $22.00 PER/HR

About Us

Benefits are determined by employment status/hours worked and include

• Paid time off (“PTO”)
• Health
• Dental
• Vision
• Health savings account
• Telemedicine
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee discount programs
• Pet insurance
• A 401k plan

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers.

We celebrate diversity and are committed to providing an inclusive workplace for all employees.

We are proud to be an equal opportunity employer.

We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws.

If you would like to request an accommodation due to a disability, please contact us at [e-mail]