Patient Care Coordinator

GN Group; Camp Hill (Cumberland County); On-site; USD 42,500 - 45,000; Full time

Benefits offered by this job

Monthly bonus program eligibility

Paid time off after 90 days

Paid major holidays

QSEHRA medical reimbursement program

Paid training and professional development support

Job summary

A multi-clinic healthcare provider in Camp Hill, Pennsylvania, is seeking a full-time Patient Care Coordinator to manage daily office tasks and facilitate patient interactions. The role focuses on strengthening patient relationships and improving life quality through hearing care. Responsibilities include scheduling appointments, greeting patients, and handling insurance claims. The ideal candidate has strong organizational skills, enjoys working with seniors, and has administrative experience in healthcare.

Qualifications

• 2+ years of data entry/administrative experience in a healthcare office setting preferred.
• 2+ years of customer service experience preferred.
• Must enjoy interacting with Senior populations.

Responsibilities

• Greet patients as they enter the clinic.
• Schedule appointments for patients.
• Collect detailed demographic information.

Skills

Detail oriented

Excellent organizational skills

Customer service

Data entry

Interpersonal skills

Education

High school diploma or GED

Tools

Google Drive

Google Docs

Google Sheets

Job description

Patient Care Coordinator page is loaded## Patient Care Coordinatorlocations: PA, Camp Hilltime type: Full timeposted on: Posted 2 Days Agojob requisition id: R28361**Patient Care Coordinator** –**Camp Hill,****Pennsylvania**Job Type: Full Time Schedule (Monday-Friday, 8:30AM - 5:00PM)Pay: $42,500 - $45,000We are a multi-clinic, patient-centered, hearing healthcare provider committed to improving the quality of life for our patients. Our mission is rooted in **Hearing Care for Life**, where we prioritize building long-term relationships with our patients and supporting them on their journey to better hearing. Our team is guided by these core values:**Treat Every Patient Like Family:** We go above and beyond to provide compassionate care and personalized solutions.**Educating Our Patients:** We empower patients with the knowledge they need to make informed decisions about their hearing health.**Better Hearing Is The Agenda:** Every interaction is focused on improving our patients' quality of life through better hearing.**See The Opportunity In Every Interaction:** We recognize that every conversation is an opportunity to make a difference.If these values resonate with you and you're passionate about helping people reconnect through better hearing, we invite you to join our growing team! In 2024 we helped connect and reconnect nearly ***5,000*** lives in our communities. Come join us to help us achieve our goal to connect ***15,000 lives***!**Job Summary**The Patient Care Coordinator team member will perform routine daily office duties while interacting with our patients. You will be the face and voice of our hearing aid clinics. It is a rewarding position where every day you get to help people improve the quality of their lives and the lives of their loved ones.**Key Responsibilities:*** Greet patients as they enter our clinic* Answer telephones, take messages, transfer calls, and confirm appointments* Collect detailed demographic information* Schedule appointments for patients* Establish and maintain physical patient files for the clinic following all HIPAA rules and regulations* Enter data and maintain electronic patient files in the CRM system* Initiate outgoing "warm" marketing calls to patients who have not been seen in the clinic for a while* Use computer software to create spreadsheets, manage databases, and prepare reports, documents, & presentations* Process, file, and track insurance benefits claims for our patients including worker's comp claims* Work with Hearing Care Practitioner (HCP) to maintain orderliness & cleanliness of the clinic* Work with patients to secure billing information and process payments* Perform duties using specific knowledge of medical terminology and clinic procedures**Our Benefits:*** Monthly bonus program eligibility* Paid time off after 90 days* Paid major holidays* QSEHRA medical reimbursement program* Paid training and professional development support**Qualifications:*** High school diploma or GED equivalent required* Ability to type is required* 2+ years of data entry/administrative experience in a healthcare office setting is preferred* 2+ years of customer service experience is preferred* Knowledge of administrative processes and systems such as Google Drive, Google Docs, Google Sheets, and how to manage those types of files* Detail oriented, excellent organizational skills, and discretion with confidential patient record information* Ability to effectively multitask with confidence* Must enjoy interacting with our Senior populations of patients* Engaging, outgoing personality* Must be comfortable making limited outgoing marketing calls* Ability to pass a criminal background check is required* Ability to communicate effectively both verbally & in writing in English* Bilingual in Spanish is a plus!* Medical coding and billing experience is a plus!**Make a Lasting Impact:** Help individuals improve their quality of life by restoring their ability to hear.**A Team That Feels Like Family:** Work in a supportive, patient-focused environment where everyone is valued.**Empower Through Education:** Be part of a team that believes informed patients make the best decisions.**Driven by Purpose:** Join us in ensuring that **Better Hearing Is The Agenda** for every patient we serve.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant. #LI-BeltoneBeltone – helping the world hear betterBeltone was founded on the act of helping a friend to enjoy life more. Since 1940, we have provided knowledge, tools, service and training to the professionals servicing the hearing impaired. Beltone makes quality hearing care available to more people. To do so, we develop technically optimal hearing solutions without ever losing focus on the individual’s needs. It is our belief that no individual should be denied the possibility of an improved life with better hearing.Beltone is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO).If you would like to learn more about our brand, please click on the to explore our universe of sound.FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTSThe Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule.Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available. to view BCBSMN TiC’s information on services on how machine readable files will help with the new transparency requirements.