Patient Care Coordinator

The US Oncology Network; Arlington (VA); On-site; USD 38,000 - 54,000; Full time

Job summary

Virginia Cancer Specialists in Arlington, affiliated with US Oncology, seeks a full-time Patient Care Coordinator. You will be the medical liaison coordinating referrals, scheduling oncology appointments, verifying insurance, and guiding patients through benefits and resources.

The role requires high-school level education with related experience; strong communication and computer skills; teamwork with clinicians, billing staff, and social services to ensure smooth patient care.

Qualifications

• High School diploma or equivalent; some college preferred.
• At least two years related experience such as medical coding or billing, patient advocate, or social services.
• Ability to verbally articulate information and questions; personable; proficient with computer systems and MS Office.

Responsibilities

• Before the first appointment, contact or meet with patient to collect basic chart information and medical history.
• Coordinate physician referrals and schedule oncology-related appointments; resolve billing and coding issues.
• Verify insurance eligibility, assess financial requirements, and obtain pre-authorization of services.
• Provide educational materials and maintain patient education resources.
• Refer patients to agencies and services (housing, transportation, wigs, prosthesis, counseling).
• Handle routine inquiries and escalate non-routine issues as needed.

Skills

Verbal communication

Patient focus

Education

High School diploma or equivalent

Some college preferred

Tools

Medical billing systems

Microsoft Office (Outlook, Word)

Electronic health records

Job description

Overview

Are you looking for a career and not just a job in the Medical field? Virginia Cancer Specialists, affiliated with McKesson Specialty Health and US Oncology, a leader in cancer care, is seeking an experienced full time Patient Care Coordinator for our Arlington office.

SCOPE: Under direct supervision, serves as the patients medical liaison among the practice, hospital, support services, and payors. Relies on instructions and pre-established guidelines to perform the functions of the job. Learns how to appropriately apply department procedures & policies. Escalates issues to supervisor for guidance. Performs a wide variety of tasks. A certain degree of creativity and latitude is required. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prior to a patients first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc). Asks patient questions regarding medical style in order to match with Network physician style (or bed side manner). Inquires about patients family, medical, social services needs.


• On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resolves insurance billing and coding issues, contacts agencies. Ensures accurate document is in the medical chart.


• Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments. Obtains pre-authorization of services. Obtains and maintains accurate patient demographics. May assist patients with obtaining financial resources.


• Provides educational materials to patient and family. Updates, orders and maintains patient education materials including brochures, videos, and teaching materials.


• Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc. Networks within the community to learn about and maintain an agency & services resource list.


• Researches and responds to routine inquiries in a timely and professional manner. Requests assistance from more senior coworkers & supervisor to resolve non-routine issues.

Qualifications

MINIMUM QUALIFICATIONS: High School diploma or equivalent required. Some college preferred. At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, required. Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively. Must be personable. Proficiency with computer systems, medical billing systems, and MicroSoft Office Outlook & Word, required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients and the public. Work may require minimal travel by automobile to other USON buildings.

Join us at Virginia Cancer Specialists, where meeting and exceeding the needs of our patients is our primary goal!

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.