Patient Care Coordinator

SCAN Group; Arizona; Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Remote work

Annual bonus program

Wellness program

Paid time off

11 holidays + birthday holiday

401(k) with employer match

Tuition reimbursement

Employee recognition program

Job summary

SCAN Group is seeking a Patient Care Coordinator to support the SCAN Mobile Care Team (Embrace) and coordinate care for members, promoting independence and health management. The role involves clinical support, appointment scheduling, and handling patient information with strict privacy practices.

The position offers a remote work arrangement, a competitive hourly wage, an annual bonus program, wellness benefits, generous PTO, and opportunities to engage with senior‑living communities across the

Qualifications

• Associate's Degree or equivalent experience.
• 2+ years of related experience as a medical assistant, medical office administrator, or care coordinator.
• Experience with Medicare Advantage or long term care communities preferred.
• Ability to communicate effectively verbally and in writing.
• Cultural competence and sensitivity; multilingual skills preferred.
• Knowledge of HIPAA requirements.

Responsibilities

• Work closely with SCAN Mobile Care Team clinicians to deliver an excellent healthcare experience to members.
• Support SMCT by performing administrative responsibilities with minimal supervision including: refill prescriptions, communicate with vendors, order equipment, process lab orders, and fill patient forms.
• Schedule specialty appointments and coordinate transportation.
• Answer calls professionally and route appropriately.
• Maintain inventory of supplies and stock and order as necessary.
• Collect and organize patient medical information and reports while protecting privacy.
• Identify opportunities for improvements from patient feedback and propose solutions.

Skills

Communication skills

Interpersonal skills

HIPAA knowledge

Multilingual (preferred)

Adaptability

Education

Associate degree or equivalent experience

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next‑generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen‑not dilute‑our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Patient Care Coordinator will support SCAN Mobile Care Team's (Embrace) clinicians and coordinate care for SCAN members to achieve its mission to enhance seniors' ability to manage their health and live independently.

You Will

• Work closely with SCAN Mobile Care Team (SMCT) clinicians to deliver an excellent healthcare experience to our members.

• Support SCAN SMCT by effectively performing administrative responsibilities with minimal supervision including:

• Refill approved prescriptions, communicate with vendors, order patient medical equipment, process lab orders, and fill out patient forms.

• Schedule specialty appointments, coordinating transportation.

• Answer telephone calls in a professional manner and address/direct calls appropriately.

• Sort and distribute incoming mail and faxes.

• Maintain inventory of supplies and materials needed by clinical staff; stock and order supplies as necessary.

• Collect and organize patient medical information and reports while maintaining confidentiality and protecting patient privacy.

• Support SMCT with fulfilling patient care initiatives.

• Seek out opportunities for improvements from trends in patient feedback and propose viable solutions in team settings or with leadership.

• Occasionally join SMCT clinicians in communities around Los Angeles and Orange Counties to support patient care.

• Monitor and address clinical quality care gaps with clinicians.

• During busy enrollment periods, assist SMCT sales team with set up and break down of presentations and events at senior‑living communities throughout Los Angeles and Orange Counties.

• Promote the mission, vision, and values of SCAN Health Plan and serve as an ambassador when interfacing with senior‑living communities.

• Other duties as assigned.

• Actively support and advance SCAN's vision, mission, and strategic goals.

• Other duties as assigned.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Your Qualifications

• Associate's Degree or equivalent experience

• 2+ years of related experience as a medical assistant, medical office administrator, or care coordinator.

• Direct patient care background preferred but not required.

• Experience with Medicare Advantage or long term care communities preferred.

• Ability to communicate effectively verbally and in writing

• Cultural competence and sensitivity required, multilingual skills preferred Highly organized with attention to detail

• Strong interpersonal skills, hospitality, and change agent mindset essential to build relationships with healthcare team, patients, families, and senior‑living communities

• Knowledgeable and able to maintain HIPAA requirements

• Adaptable and open to change and problem-solving

What's in it for you?

• Base salary range: $20.14 to $29.16 per hour

• Work Mode: Remote

• An annual employee bonus program

• Robust Wellness Program

• Generous paid‑time‑off (PTO)

• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday

• Excellent 401(k) Retirement Saving Plan with employer match and contribution

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affymative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)