Patient Care Coordinator

Affordable Care, LLC; Akron (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Affordable Dentures & Implants in Akron is seeking a Dental Front Office Coordinator to be the first point of contact for patients. You will manage scheduling, verify insurance, review treatment plans, and communicate financing options while supporting dentists, assistants, and the lab team.

Ideal candidates bring dental office experience, strong customer service, and proficiency with dental software; bilingual applicants are encouraged.

Qualifications

• Experience in a dental office or healthcare setting.
• Familiarity with dental insurance verification and predeterminations.
• Experience discussing treatment estimates and financing with patients.
• Knowledge of dental practice management software (Dentrix preferred).
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Welcome patients with a warm, professional first impression.
• Manage check-in/check-out, scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations.
• Prepare and review treatment plans with patients.
• Explain treatment options and estimated patient financial responsibility.
• Collect co-pays and payments; maintain accurate financial records.
• Maintain accounts receivable and assist with patient billing and collections.
• Answer multi-line phones and respond to questions on appointments, insurance, and payments.
• Maintain electronic dental records (EHR/EMR) and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, assistants, and lab staff.
• Support daily office operations to ensure efficient patient flow.

Skills

Customer service

Communication

Multitasking

Bilingual (encouraged)

Education

High school diploma

Tools

Dentrix

Eaglesoft

Open Dental

Curve Dental

Job description

Join Affordable Dentures & Implants and Help Create Healthy, Confident Smiles!

Are you an experienced Dental Front Office Coordinator, Dental Receptionist, Treatment Coordinator, or Patient Care Coordinator looking for a rewarding career? Affordable Dentures & Implants at our Akron office located in the Arlington Green Shopping Ctr. is seeking a compassionate, organized professional to become the first point of contact for our patients. In this role, you'll help deliver an exceptional patient experience while supporting our dentists, dental assistants, and laboratory team in providing life-changing tooth replacement solutions.

If you enjoy building relationships with patients, coordinating dental care, and working in a fast-paced dental practice, we'd love to hear from you!

Why Join Affordable Dentures & Implants?

• Be part of a team dedicated to transforming lives through quality tooth replacement care.
• Work alongside experienced dentists, dental assistants, and on-site laboratory professionals.
• Enjoy opportunities for career growth and professional development.
• Make a meaningful impact by helping patients restore their smiles and confidence every day.

What You'll Do

• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable (A/R) and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions regarding appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records (EHR/EMR), patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure an efficient patient flow.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice preferred. Experience in treatment coordination, patient scheduling, or patient services.
• Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
• Experience discussing treatment estimates, patient financing, and payment arrangements.
• Familiarity with dental practice management software (Dentrix (preferred), Eaglesoft, Open Dental, Curve Dental, or similar).
• Experience maintaining patient records and scheduling within a dental practice.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask in a fast-paced dental office while maintaining accuracy and professionalism.
• Bilingual candidates are encouraged to apply.

We're Looking For Someone Who Is:

• Friendly, professional, and compassionate
• Detail-oriented and highly organized
• Comfortable managing multiple priorities
• Passionate about delivering exceptional patient experiences
• Dependable, motivated, and eager to grow within a successful dental practice

Keywords: Dental Front Office, Dental Receptionist, Front Desk Coordinator, Patient Care Coordinator, Dental Office Administrator, Dental Scheduling, Dentrix, Dental Insurance, Patient Services, CareCredit, Dental Office, Treatment Coordinator, Dental Administrative Assistant.