Patient Care Call Center Specialist

Phelps Health; Rolla (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Phelps Health is seeking a Call Center Representative to support accessibility of care by scheduling appointments, answering questions, and assisting with patient requests. The role emphasizes compassionate, accurate information and documentation while meeting productivity and quality standards.

Ideal candidates will have at least two years of customer service experience, preferably in a healthcare setting, and a high school diploma or GED. This is a full-time role in Rolla, Missouri.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience, preferably in a call center or medical office.
• Healthcare setting experience preferred.

Responsibilities

• Answers incoming calls promptly and documents, processes, and routes messages and requests.
• Assists patients with scheduling and provides accurate information with compassionate service.
• Represents the organization professionally via phone, email, and written communication.
• Maintains accurate patient records in electronic systems to support continuity of care.
• Escalates issues to the Operations Manager as needed and supports HIPAA compliance.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

EHR systems

Job description

Phelps Health is seeking a Call Center Representative to support accessibility of care by scheduling appointments, answering questions, and assisting with patient requests. The role emphasizes compassionate, accurate information and documentation while meeting productivity and quality standards.

Ideal candidates will have at least two years of customer service experience, preferably in a healthcare setting, and a high school diploma or GED. This is a full-time role in Rolla, Missouri.