Patient Care & Billing Coordinator -Front Desk

SYMMETRY PHYSICAL THERAPY; Town of Pelham (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Dental insurance

Vision insurance

Paid time off

Bonus based on performance

Training & development

Flexible schedule

Wellness resources

Job summary

Symmetry Physical Therapy & Wellness in Pelham, NY is seeking a Patient Care & Billing Coordinator (Front Desk) for a 4-day option with full benefits. The role combines front desk duties with insurance authorizations and billing support, starting with patient scheduling and warm, professional communication.

You’ll work with therapists and billing, handle authorizations, EMR (TheraOffice), and ensure smooth patient experiences from first call through discharge.

Qualifications

• 1+ years in a healthcare front office, billing, or patient coordination role.
• Comfort discussing insurance, copays, balances with patients.
• Experience with insurance authorizations; familiarity with eviCore, ASH, or Optum is a bonus.
• TheraOffice or similar EMR experience is helpful; training provided.

Responsibilities

• Greet patients, answer calls, manage the schedule.
• Explain appointments, insurance coverage, copays, balances; collect copays.
• Keep front office running smoothly and professionally.
• Submit and track insurance authorizations.
• Track missing information for claims/registration.
• Update patients and clinicians on authorization status and billing questions.
• Keep patient records organized in EMR (TheraOffice).
• Coordinate between clinicians, billing, and patients.
• Support daily admin tasks to keep clinic on schedule.

Skills

Healthcare front office

Patient coordination

Billing support

Communication

Tools

TheraOffice

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts
• Flexible schedule

Patient Care & Billing Coordinator (Front Desk) | 4-Day Option with Full Benefits

Symmetry Physical Therapy & Wellness | Pelham, NY

Schedule: 4 or 5 days per week. A four-day schedule (32 hours/week) is welcome and remains fully benefits eligible.

Pay: is based on previous experience

We’re flexible on scheduling for this role. It can be a traditional five-day position or a four-day, 32-hour week, and both carry our full benefits package, including employer contributions toward health, dental, and vision coverage, a 401(k) match, and paid time off. Pay is hourly, so it reflects the hours you work, but choosing four days doesn’t cost you your benefits. If you’ve been looking for a healthcare admin role that offers an extra day off each week without giving up real benefits, we’d like to hear from you.

Symmetry Physical Therapy is a therapist-owned outpatient orthopedic practice that has served Westchester County for more than 20 years. We’re looking for an organized, people-first coordinator to be the first voice patients hear when they call and the person who keeps authorizations and billing moving behind the scenes. You’ll work closely with our therapists, our front desk team, and our outside billing company, and you’ll have a direct hand in how patients experience their care from the first phone call through discharge.

What you’ll do

Patient support and scheduling

• Greet patients, answer calls, and manage the schedule so visits are booked, confirmed, and ready to go
• Help patients understand their appointments, insurance coverage, copays, and balances
• Collect copays and keep the front office running smoothly and professionally

Insurance and authorizations

• Submit and track insurance authorizations
• Track down missing or incomplete information that holds up claims and or registration
• Keep patients and clinicians updated on authorization status and billing questions

Practice support

• Keep patient records accurate and organized in our EMR (TheraOffice)
• Coordinate between clinicians, billing, and patients so details don’t get lost
• Pitch in on the daily admin work that keeps a busy clinic on schedule

What we’re looking for

• 1+ years in a healthcare front office, billing, or patient coordination role (physical therapy experience is a strong plus)
• Comfort talking with patients about insurance, copays, and balances, clearly and kindly
• Experience with insurance authorizations; familiarity with portals like eviCore, ASH, or Optum is a bonus
• TheraOffice or similar EMR experience is helpful but not required, and we’ll train the right person
• Highly organized and dependable, able to juggle phones, patients, and paperwork without losing track of details
• Warm, professional, and comfortable working independently once you’re up to speed
• Timely and professional attitude

What we offer

• Option to work a 4-day, 32-hour week while keeping full benefits
• Health, dental, and vision insurance with employer contributions
• 401(k) with employer match
• Paid time off (vacation, sick, and personal days) plus paid holidays
• Quarterly front desk team bonus tied to patient arrivals, plus other performance-based bonus opportunities
• A small, supportive team inside a practice with a strong reputation in Westchester for over 23 years
• Room to grow your skills in billing and practice operations as the practice expands

Symmetry Physical Therapy & Wellness is an equal opportunity employer.