Patient Care Associate New Charlotte, North Carolina, United States

Oula Health, Inc.; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Oula Health, Inc. seeks a Patient Care Associate to join our maternity practice in Charlotte, NC. This early-career, full-time role focuses on delivering an exceptional patient experience as the primary contact for inquiries.

You’ll collaborate with Customer Experience, Clinical Operations, and clinical teams, handling scheduling, records, and access to virtual care while maintaining on-site presence at the Charlotte Clinic.

Qualifications

• High school diploma or equivalent required; some college/healthcare coursework preferred.
• Spanish or other non-English language proficiency is a plus.
• Experience in customer service, administrative, or healthcare support is a plus but not required.

Responsibilities

• Answer incoming patient calls with warmth, professionalism, and consistency.
• Answer incoming patient messages and/or routing them to the appropriate team.
• Provide timely assistance with scheduling, directions, and general inquiries.
• Process medical record requests (sending/receiving, mapping to EMR, responding to requests, contacting other entities to obtain records).
• Route patient questions to the appropriate care team member.
• Document all interactions in Oula’s systems with attention to detail.
• Support patient onboarding and access to virtual care resources.
• Collaborate with Care Coordinators, Front Desk Associates, and clinical staff for seamless experiences.
• Be present on-site during scheduled hours; travel to other clinics as needed and cross-cover at the Front Desk.

Skills

Detail-oriented

Empathy

Clear communication

Spanish language proficiency

Education

High school diploma

Tools

Athena

EPIC

Dorsata

Slack

Google Suite

Job description

Charlotte, North Carolina, United States

Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.

Since launching in 2021, we’ve expanded our care options to includePreconception and Miscarriage Care, Pregnancy Care, PostpartumSupport, and Gynecology. Today, we serve patients across six clinics in three states, with continued expansion planned for 2027 and beyond. Join our team of clinicians, innovators, operators, andtechnologists who are passionate about setting a new standard inmaternity care.

About The Role:

We’re seeking a Patient Care Associate to join our collaborative maternity practice. We’re looking for someone detail-oriented, empathetic, and passionate about delivering an exceptional patient experience.

In this role, you’ll be a primary point of contact for patient inquiries and will work closely with our Customer Experience, Clinical Operations, and clinical teams to ensure smooth, supportive patient journeys. This early-career position is perfect for someone who thrives in a fast-paced healthcare environment and enjoys working on a dynamic, mission-driven team.

This is a full-time role at our Charlotte Clinic, 129 Greenwich Rd, Charlotte, NC 28211

Here’s What You’ll Do:

• Answer incoming patient calls with warmth, professionalism, and consistency
• Answer incoming patient messages and/or routing them to the appropriate team
• Provide timely assistance with scheduling, directions, and general inquiries
• Process medical record requests (sending/receiving, ensuring accuracy, mapping medical records to the EMR, responding to medical records requests, calling other healthcare entities to obtain records)
• Route patient questions or concerns to the appropriate care team member
• Document all interactions in Oula’s systems with attention to detail
• Support patient onboarding and access to virtual care resources
• Collaborate closely with Care Coordinators, Front Desk Associates, and clinical staff to ensure seamless patient experiences
• Consistently punctual and reliable, with the ability to be present on-site at our clinics during scheduled hours, with regular travel to other clinic locations and cross-coverage at the Front Desk as part of the role.
• Additional administrative tasks associated with daily patient requests or needs as directed by the Clinic Manager.

You are the perfect candidate if you are:

• Passionate about improving maternity care through a combination of clinical care, technology, patient empowerment and education
• Ruthlessly organized and detail-oriented in your daily tasks
• Committed to providing outstanding service in the maternal healthcare space
• Able to communicate effectively both verbally and in writing with both internal and external stakeholders

Desired Experience & Qualifications:

• High school diploma or equivalent required, some college and/or healthcare related coursework preferred
• Previous experience in customer service, administrative, or healthcare support role is a plus but not requiredDependable and adaptable, with a strong commitment to punctuality, reliability, and the flexibility to travel regularly between clinic locations and provide Front Desk cross-coverage.
• Ability to navigate new and evolving processes
• Prior experience working with Athena, EPIC, Dorsata, Slack and/or Google Suite a plus
• Spanish or other non-English language proficiency a plus
• Excited about the opportunity and fast-paced work environment of an early-stage company

Oula Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.

Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.

Salary Range

$18 - $20 USD

Oula's Commitment as an Equal Opportunity Employer:

We're committed to an inclusive workplace that reflects thecommunities we serve. You can be a great candidate even if youdon't meet every qualification listed. If that's you, tell us aboutyourself in your cover letter. We especially encourage applicants fromhistorically underrepresented communities, including women,people of color, LGBTQ+ people, veterans, and people withdisabilities.