Patient Care Associate II - Ob/Gyn

Washington University in St. Louis; Town and Country (MO); On-site; USD 23,308 - 33,875; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit pass

Retirement plan

Job summary

Washington University in St. Louis is seeking a Patient Care Support professional to assist in clinic operations, manage patient flow, and help with documentation and coordination of care. The role involves direct patient contact, basic tests, and communication with care teams.

A high school diploma and patient care experience are required, with BLS/ACLS certifications preferred. The position emphasizes HIPAA compliance, quality improvement participation, and adherence to safety standards in a

Qualifications

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Patient Care Support (1 Year).

Responsibilities

• Interacts directly with patients in clinic setting and completes routine tasks that may include obtaining vital signs, phlebotomy, completion of tests and verification of medications.
• Directs the patient's flow assisting with various procedures/treatments and completes various documentation including requisitions.
• Routes phone messages, patient questions to the appropriate personnel.
• Assists with care coordination performing tasks such as calling patients with test results, scheduling, assisting with return calls and admissions; monitors new and returning patient contacts.
• Completes various paperwork.
• Answers basic questions regarding treatments, diagnosis and/or procedures.
• Monitors supply inventory, ensures adequate supplies on hand, equipment or garments are available and that all meets required compliance standards.
• Cleans and stocks exam rooms and sterilizes equipment.
• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education and cross training programs according to established standards and Washington University policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.

Education

High school diploma or equivalent

Job description

Position Summary

Prepares and maintains exam rooms, prepares charts, obtains records/information; assists with patient flow and ensures effective delivery of patient care and service for the clinical office.

Location

SAINT LOUIS, MO 63131

Scheduled Hours

40 hours per week.

Primary Duties & Responsibilities

Patient Care

• Interacts directly with patients in clinic setting and completes routine tasks that may include obtaining vital signs, phlebotomy, completion of tests and verification of medications.

Communication and Documentation

• Directs the patient's flow assisting with various procedures/treatments and completes various documentation including requisitions.
• Routes phone messages, patient questions to the appropriate personnel.
• Assists with care coordination performing tasks such as calling patients with test results, scheduling, assisting with return calls and admissions; monitors new and returning patient contacts.
• Completes various paperwork.
• Answers basic questions regarding treatments, diagnosis and/or procedures.

Equipment and Supplies

• Monitors supply inventory, ensures adequate supplies on hand, equipment or garments are available and that all meets required compliance standards.
• Cleans and stocks exam rooms and sterilizes equipment.
• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education and cross training programs according to established standards and Washington University policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.

Working Conditions

• Job Location/Working Conditions: Normal office environment. Exposure to blood-borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Repetitive wrist, hand or finger movement.
• Occasional lifting (25 lbs or less).

Equipment

• Office equipment.
• Clinical/diagnostic equipment.

Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Required Qualifications

Patient Care Support (1 Year).

Certifications / Professional Licenses

• Advanced Cardiovascular Life Support (ACLS) – American Heart Association.
• Basic Life Support – American Heart Association.
• Basic Life Support – American Red Cross.
• Basic Life Support certification must be obtained within one month of hire date. Online BLS certifications without a skills assessment component are not sufficient.

Skills

Not Applicable

Driver’s License

A driver's license is not required for this position.

More About This Job

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

• Some healthcare training or coursework.
• Three years of related experience.
• No additional education unless stated elsewhere in the job posting.
• No additional certification/professional licenses unless stated elsewhere in the job posting.
• No additional work experience unless stated elsewhere in the job posting.
• Anatomy, Effective Written Communication, Electronic Medical Records (EMR), Healthcare Service, Interpersonal Communication, Medical Terminology, Oral Communications, Patient Interactions, Patient Support, Physician Communications, Physiology.

Grade

C05-H

Salary Range

$16.92 - $24.59 / Hourly

Benefits Statement

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.