Patient Care Associate II - Faculty Practice Plan

Washington University in St. Louis; St. Louis (MO); On-site; USD 48,483,254 - 70,460,107; Full time

Benefits offered by this job

Up to 22 days of vacation

10 recognized holidays

Sick time

Competitive health insurance

Metro U-Pass

403(b) retirement plan

Wellness programs

4 weeks caregiver leave

Tuition assistance for employees/famil

Public transit benefits

Job summary

Washington University in St. Louis is seeking a Patient Care Support role to assist in a clinical office setting. You will prepare exam rooms, obtain records, and help with patient flow to ensure efficient care delivery.

The position involves routine tasks such as vital signs, phlebotomy, documentation, scheduling, and coordinating care with other staff while upholding HIPAA and safety standards. A high school diploma or equivalent is required.

Qualifications

• High school diploma or equivalent or combination of education and/or experience.
• Some healthcare training or coursework.
• Vocational Diploma in Medical Assistant is preferred.

Responsibilities

• Interacts directly with patients in clinic setting and completes routine tasks such as obtaining vital signs, phlebotomy, and verification of medications.
• Directs patient flow and assists with various procedures and documentation including requisitions.
• Routes phone messages and patient questions to the appropriate personnel.
• Care coordination tasks: calling patients with test results, scheduling, and admissions support.
• Completes various paperwork and answers basic questions about treatments and procedures.
• Monitors supply inventory and ensures adequate supplies, equipment, and garments.
• Cleans and stocks exam rooms and sterilizes equipment.
• Maintains HIPAA compliance and participates in staff programs and continuing education.

Skills

Interpersonal Communication

Effective Written Communication

Medical Terminology

Oral Communications

Patient Interactions

Healthcare Service

Anatomy

Physiology

Electronic Medical Records (EMR)

Education

High School Diploma or Equivalent

Vocational Diploma - Medical Assistant

Job description

Position Summary

Prepares and maintains exam rooms, prepares charts, obtains records/information; assists with patient flow and ensures effective delivery of patient care and service for the clinical office.

Scheduled Hours

40

Responsibilities

• Interacts directly with patients in clinic setting and completes routine tasks that may include obtaining vital signs, phlebotomy, completion of tests and verification of medications.
• Directs the patient's flow assisting with various procedures/treatments and completes various documentation including requisitions.
• Routes phone messages, patient questions to the appropriate personnel.
• Assists with care coordination performing tasks such as calling patients with test results, scheduling, assisting with return calls and admissions; monitors new and returning patient contacts.
• Completes various paperwork.
• Answers basic questions regarding treatments, diagnosis and/or procedures.
• Monitors supply inventory, ensures adequate supplies on hand, equipment or garments are available and that all meets required compliance standards.
• Cleans and stocks exam rooms and sterilizes equipment.
• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education and cross training programs according to established standards and Washington University policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.

Working Conditions

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.
• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Repetitive wrist, hand or finger movement.
• Occasional lifting (25 lbs or less).
• Office equipment.
• Clinical/diagnostic equipment.

Education and Qualifications

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications / Professional Licenses

• Advanced Cardiovascular Life Support (ACLS) - American Heart Association
• Basic Life Support - American Heart Association
• Basic Life Support - American Red Cross

Work Experience

Patient Care Support (1 Year)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

Preferred Qualifications

• Some healthcare training or coursework.
• Vocational Diploma - specific trade or career - Medical Assistant

Additional Preferred Skills

• Anatomy
• Effective Written Communication
• Electronic Medical Records (EMR)
• Healthcare Service
• Interpersonal Communication
• Medical Terminology
• Oral Communications
• Patient Interactions
• Patient Support
• Physician Communications
• Physiology

Grade

C05-H

Salary Range

$16.92 - $24.59 / Hourly

Benefits

Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.