Patient Care Associate

New York City Health and Hospitals Corporation; New York (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Care Associate to join their team. This role offers the opportunity to make a significant impact on patient care by performing vital clinical and clerical duties under the supervision of healthcare professionals. You'll be responsible for ensuring compliance with safety protocols, taking vital signs, and assisting with patient outreach. The organization values diversity and is committed to providing high-quality care to its community. If you are passionate about patient care and looking to grow in a supportive environment, this position is perfect for you.

Benefits

Comprehensive Health Benefits

Retirement Savings and Pension Plans

Loan Forgiveness Programs

Paid Holidays and Vacation

College Tuition Discounts

Professional Development Opportunities

Qualifications

• High school diploma or equivalent is required.
• Completion of phlebotomy and EKG training programs is necessary.

Responsibilities

• Takes vital signs and performs necessary screenings.
• Completes pre-visit planning and maintains patient records.
• Administers Basic Life Support during emergencies.

Skills

Patient Care

Phlebotomy

Basic Life Support (BLS)

Communication Skills

Clerical Duties

Education

High School Diploma

Phlebotomy Technician Training

EKG Technician Training

Tools

Glucometer

B/P Machine

Urinalysis Machine

Job description

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M – 4:30 P.M

Job Description

Purpose:

Under the direct supervision of a Licensed Nurse, Physician or other healthcare professional performs a variety of clinical and clerical duties associated with the care of patients in the Out-Patient Department.

Specific Duties and Responsibilities:
The Patient Care Associate (PCA) is charged with and responsible for:
• Ensures compliance with National Patient Safety Goals (NPSG): 2 patient identifications, HIPPA, infection control, communication, etc.
• Takes vital signs and performs any other screenings, PHQ-9, GAD, SDOH, smoking screen, etc. that are essential and recommended for the visit
• Measures weight and height, reviewing previous result prior to documenting and reports findings to licensed professional.
• Performs head circumference vision and hearing screening (Pediatrics), and urine dipsticks (WHC) and provides licensed professional with documented results.
• Completes pre-visit planning (PVP) 2-3 days in advance, reviewing Care Gap elements and communicates directly with assigned provider
• Alerts Front Desk staff if patient is not keeping their appointment, in order to improve patient access
• Ensures that equipment needed for patient care, glucometer, retinal camera, A1C, blood glucose monitor, B/P machine, urinalysis machine, urine pregnancy test machine, etc. are calibrated per protocol and with current prevention and maintenance sticker.
• Maintains calibration logs, consistent with Laboratory & Pathology standard operation procedures (SOP).
• Performs point of care testing (POC), electrocardiographs, retinal screening reporting abnormal results to licensed professional.
• Prepares, labels, and collects various specimens for testing, including phlebotomy.
• Instructs patients in obtaining specimens for laboratory testing. i.e FIT and urine
• Performs the necessary clerical duties involved in the process of a patient care visit, including but not limited to appointments, referrals, chart maintenance, and data entry.
• Actively participates in daily huddles.
• Assists in outreach of Patent Centered Medical Home (PCMH) patients with other team members.
• Performs the necessary documentation utilizing manual or electronic procedures.
• Administers Basic Life Support (BLS) during emergencies.
• Maintains inventory of necessary stock and supplies including nourishment and prepares examination rooms appropriately.
• Escorts and transfers patients to various departments as necessary.
• Exhibits courteous and effective communication with all members of the interdisciplinary team members, patients and families with respect to cultural diversity.
• Performs the basic functions of a nursing assistant in the Office Practice areas, including chaperoning providers.
• Reinforces instructions given to patient/family by licensed professionals.
• Provides care to patients throughout the growth and development continuum.

Minimum Qualifications

Qualification Requirements:
1. High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and
2. Successful completion of training courses including the performance of phlebotomy and
electrocardiography (EKG), or completion of a training program or programs that include the performance of phlebotomy and EKG, such as Phlebotomy Technician and EKG Technician training programs, a Patient Care training program, or a Medical Assistant training program; and
3. Holds, or obtains through facility orientation, a valid and current certification in Basic Life Support (BLS) through the American Heart Association (AHA).
Special Note:
In addition to meeting the qualifications above, assignment to a long-term care facility requires New York State Nurse’s Aide certification.

Department Preferences

• Ability to read, write and understand basic English.

How To Apply

If you wish to apply for this position, please apply online by clicking the " Apply for Job " button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities