Patient Care Assistant | Gastroenterology

Avera McKennan; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO from day 1

Retirement plan with employer match

Career development opportunities

Job summary

Avera Gastroenterology Sioux Falls is hiring a Medical Office Assistant to join the care team. You will greet patients, take vitals, prepare them for the physician, and document in the EMR. The role includes phone triage, scheduling, and supporting the provider with tests and referrals.

Effective communication, accurate data entry, and the ability to work in a team are essential. This position offers day shifts, full-time hours, and strong benefits with the employer's commitment to patient care.

Qualifications

• High School diploma or GED required; 1–3 months related experience preferred.
• Associate's Medical Assistant degree is an asset.
• Ability to handle front-desk tasks and maintain confidentiality.

Responsibilities

• Rooms patients, takes vitals, and prepares patient for physician.
• Accurately documents in the EMR and supports scheduling.
• Answers multi-line phones and triages patient calls.
• Assists with tests/procedures scheduling and referrals.
• Maintains exam rooms, supplies, and equipment.

Skills

Front desk coordination

Telephone etiquette

Patient care coordination

Education

High School diploma or GED

1-3 months related experience

Associate's Medical Assistant degree

Tools

Electronic Medical Records (EMR)

Scheduling software

Job description

Location:Avera Gastroenterology Sioux FallsWorker Type:RegularWork Shift:Day Shift (United States of America)Pay Range:The pay range for this position is listed below. Actual pay rate dependent upon experience.$18.00 - $23.25Position HighlightsMonday-Friday, 7:45am-4:45pm; 80hrs/2wksYou Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.A Brief OverviewServes as a member of the provider's Care Team in coordinating the flow of patients through assisting provider with various responsibilities as requested, managing supplies and equipment, fielding and triaging phone call, and other front office tasks.What you will doRooms patients, takes vitals, prepares patient for physician, assists physician when needed. Accurately completes documentation for charts.Maintains and views patient records, charts, and other pertinent information to include, but not be limited to, reviews all lab, hospital and other reports, and posts in the electronic medical record as necessary. Prepares result letters for patients as directed by physician.Maintains exam rooms for necessary supplies and materials. Ensures cleanliness. Maintains and cares for all equipment in a responsible manner. Reports any repairs as needed.Assists the provider and nurse scheduling of tests and procedures and with other support duties as time allows, including but not limited to: making copies, opening mail, completion of disabilities forms, death certificates, completing DME forms, and fax items as requested.Requests charts as needed for telephone calls and as provider requests.Accurately and efficiently checks in patients following applicable policies and procedures. Answers billing questions.Answers multiple line telephone and routes calls promptly. Alerts appropriate personnel to urgent messages/issues that require immediate attention.Maintains computer appointment scheduling and follows office scheduling policies/parameters. Responsible for changing scheduling templates when needed.Assists non-ambulatory patients to lab and x-ray as needed.Appropriately obtains referral from insurance, documentation of the referral and communicates the information to the patient, physician, and/or patient’s family as necessary.Essential QualificationsThe individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.Required Education, License/Certification, or Work Experience:High School or GED Equivalent or 1-3 months related experience and/or training; or equivalent combination of education and experiencePreferred Education, License/Certification, or Work Experience:Associate's Medical Assistant degree from a college or technical schoolMedical terminology experienceExpectations and StandardsCommitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.Promote Avera’s values of compassion, hospitality, and stewardship.Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.Maintain confidentiality.Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.Benefits You Need & Then SomeAvera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.PTO available day 1 for eligible hires.Up to 5% employer matching contribution for retirementCareer development guided by hands-on training and mentorshipAvera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].