Patient Care Ambassador

Areo Dental Group; Huntley (IL); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Life insurance

Incentives

Job summary

Smiles by Farr, part of Areo Dental Group, seeks a Patient Care Coordinator to ensure a seamless patient experience from greeting to scheduling and payment discussions.

You will present treatment options, verify insurance, and collaborate with the Practice Manager to optimize daily operations while delivering exceptional service in a friendly, team-oriented environment.

Qualifications

• Excellent phone skills and a professional, courteous demeanor.
• A positive, upbeat attitude even in a busy environment.
• Strong time management and organizational skills.
• Attention to detail and ability to handle multiple tasks efficiently.
• Self-accountability and reliability.
• Empathy and a sincere, trustworthy attitude when interacting with patients and the team.
• Ability to maintain confidentiality and communicate effectively with patients and managers.

Responsibilities

• Greet patients, answer phones, check patients in and out, verify insurance, and manage appointment scheduling.
• Clearly present treatment plans and financial options to patients.
• Remove barriers to care and help patients start their treatment plans.
• Collaborate with the Practice Manager to ensure smooth scheduling and clear communication.
• Meet and exceed daily, weekly, and monthly goals.
• Be a Culture Champion and deliver a high-level patient experience.
• Provide a “red carpet” experience to every patient, making them feel heard and valued.

Skills

Phone skills

Positive attitude

Time management

Organizational skills

Attention to detail

Empathy

Confidentiality

Job description

Are you an energetic and detail-oriented individual with a passion for providing exceptional customer service?

At Smiles by Farr, part of Areo Dental Group, we are looking for an awesome Patient Care Coordinator to join our growing team.

As a rapidly expanding multi practice group, we are more than just a dental practice—we’re a community of collaborative partners dedicated to helping each other grow while providing outstanding care to our patients.

Why Smiles by Farr and Areo Dental Group?

• Competitive Compensation: Earn a competitive hourly rate based on your experience, plus incentives to boost your earnings.
• Comprehensive Benefits: Health, dental, vision insurance, 401K, life insurance, incentives that allow you to earn more - and more!
• Supportive Culture: Be part of a team-oriented, collaborative work environment that values every team member’s contributions.
• Career Growth: We believe in personal and professional development with opportunities for training and advancement.
• Core Values: Our decisions and actions are guided by values that focus on growth, excellence, and our people:
  • Team-Oriented: We succeed and grow together by sharing knowledge and supporting each other.
  • Excellence: We are committed to providing the best possible care and service to our patients.
  • Humility: We embrace feedback and are always looking for ways to improve.
  • People-Focused: Our team members and patients are at the center of everything we do.
  • Committed, Professional, and Reliable: We tackle challenges head-on with clarity and dedication.
• Continuing education: We believe everyone on the dental team deserves continuing education; we not only provide training and onboarding, but also live continuing education with lunch or dinner provided so you can learn alongside your doctors!

Your Role:

As the Patient Care Coordinator at Smiles by Farr, you will play a key role in providing a seamless patient experience by managing a variety of important tasks:

• Reception Duties: Greet patients, answer phones, check patients in and out, handle insurance verifications, and manage appointment scheduling.
• Present Treatment Options: Clearly present treatment plans and financial options to patients.
• Remove Barriers to Care: Find ways to say "YES!" and help patients get started on their treatment plans.
• Collaborate with the Team: Work closely with the Practice Manager to ensure smooth scheduling, patient follow-ups, and clear communication.
• Meet and Exceed Goals: Be accountable for achieving daily, weekly, and monthly goals.
• Be a Culture Champion: Support and represent the company both verbally and through your actions.
• Deliver Outstanding Service: Provide a “red carpet” experience to every patient, ensuring they feel heard, cared for, and valued.

Skills/Qualities We’re Looking For:

• Excellent phone skills and a professional, courteous demeanor.
• A positive, upbeat attitude even in a busy environment.
• Strong time management and organizational skills.
• Attention to detail and ability to handle multiple tasks efficiently.
• Self-accountability and reliability.
• Empathy and a sincere, trustworthy attitude when interacting with patients and the team.
• Ability to maintain confidentiality and communicate effectively with patients and managers.

Position Details:

• Full-Time Position: Monday to Friday with some Saturday availability; there may be availability for a flexible split schedule!

Areo Dental Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against based on disability.