Patient Care Advocate - Pharmacy Technician

Page Mechanical Group, Inc.; Portland (OR); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Flexible PTO & holidays

Insurance: medical, dental, vision, &

401K match

Job summary

Ardon Health in Portland, Oregon seeks a Patient Care Advocate to deliver exceptional patient service for our specialty pharmacy program. You will respond to calls, provide outreach, and educate patients on programs and services.

The role requires an active Oregon Pharmacy Technician License, strong communication and customer service skills, and the ability to work on-site. Competitive pay and comprehensive benefits are included.

Qualifications

• High school diploma or GED required.
• Active Oregon Pharmacy Technician License required.
• 6 months to 1 year of medical office or pharmacy experience preferred.
• Customer service experience is advantageous.

Responsibilities

• Liaise between patients, physicians, and the company.
• Review prescriptions and verify insurance information for processing.
• Explain programs and services to patients and staff.
• Communicate with patients for refills and questions with licensed staff guidance.
• Schedule prescription refills using pharmacy software.
• Maintain documentation of calls to and from patients.
• Coordinate deliveries and inform patients about co-payments.
• Identify patient assistance options for under/uninsured patients.
• Maintain patient confidentiality and data accuracy.

Skills

Strong communication

Interpersonal skills

Customer service

Education

High School Diploma or GED

Oregon Pharmacy Technician License

Tools

Pharmacy software

Office software

Job description

As we continue to grow, we are seeking a Patient Care Advocate to join our award-winning specialty pharmacy team.

About Ardon Health

At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high-quality, compassionate healthcare services. Our innovative work environment in Portland, Oregon, centers around uplifting collaboration with our employees as we care for patients. Our commitment to cultivating talent and fostering growth within our organization keeps Ardon ranked among the top 100 companies to work for in Oregon.

*Recognized as a Top Workplace by the Oregonian in 2021, 2022, 2023, and 2024*

Our specialty pharmacy

Our state-of-the-art specialty pharmacy provides medications that are often used to treat complex or rare conditions. We deliver services to enhance the patient experience within the comfort of their home. We remove barriers to care and provide patients with the education, clinical care and supportive services they need on their treatment journey. We work to build trusted relationships and to be a resource where patients can turn for help.

What it’s like to work with our team

Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, and camaraderie. Together, we enjoy team meals and celebrate events and company milestones. Employees like to relax in our lounge equipped with amenities that promote wellness and fun. We volunteer to support patient advocacy organizations within our community. Our employee-run DEI Group is dedicated to diversity and inclusion.

To learn more about our team and what we do, watch our video at https://vimeo.com/320864889.

Join us!

Do you want a dynamic career opportunity where you can make a difference? Explore the potential of your pharmacy experience in an elevated role.

We are recruiting a Patient Care Advocate to join our team of health care professionals. As a Patient Care Advocate, you will be responsible for providing exceptional customer service to specialty pharmacy program members by responding to telephone calls and providing outreach.

Job type: Full-time (on-site)

Salary Range: $22.88 - $25.75 hourly, depending on experience

Benefits:

• Competitive pay
• Flexible PTO and paid company holidays
• Medical, dental, vision, disability and life insurance
• 401K match

Essential functions and activities:

• Acts as liaison between company, patients, and physician’s office.
• Responsible for reviewing new prescriptions and making sure all necessary information including insurance verification is available to process orders.
• Explains all company programs and services to patients and physician’s office staff.
• Communicates with patients as needed based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare professional, including but not limited to nurses, pharmacists, and supervised pharmacy interns.
• Responsible for scheduling prescription refills utilizing the pharmacy software.
• Maintains documentation of calls to and from patients.
• Contacts patients to schedule deliveries, confirm addresses, inform of any co-payments involved, and notify of payment responsibilities.
• Refers under- or uninsured patients to appropriate patient assistance programs and helps with applications.
• Communicates patient status to physician’s offices/clinics.
• Maintains patient confidentiality.
• Utilizes operating systems and tools to help manage patient therapy and refill compliance.
• Maintains active Oregon license. Informs supervisor within 1 business day (and Oregon Board of Pharmacy within 10 days) of any arrests, convictions, suspected or known violations of law, or any other conduct that might be affected or has affected license status. Reports to Oregon Board of Pharmacy within 15 days any changes to name, residence address, or employment.
• Regular attendance in conformance with the standards, which may be revised from time to time, is essential to the successful performance of this position.
• Actively participates and provides support as needed to leadership and quality program staff to ensure activities related to the company’s quality management program and quality improvement activities maintain priority focus and are effectively executed. This may include but is not limited to activities that promote objective and systematic measurement, monitoring, and evaluation of services and defined Quality Improvement Projects (QIPs) that may result from such efforts.
• Complies with the company’s Human Resources policies, Employee Handbook, Code of Conduct, and all department policies and procedures, including protecting confidential company, employee, and customer information; attending work punctually and regularly; and adhering to good safety practices in all activities.
• Performs other duties and responsibilities as assigned.

Additional/non-essential functions and activities:

• Performs or supports administrative tasks as needed

Position specifications

Education and experience

• a. Required:
• i. High school diploma or GED.
• ii. Active Oregon Pharmacy Technician License. A Certified Oregon Pharmacy Technician License will be required prior to expiration of existing Oregon license or as required by the Oregon board of Pharmacy.
• b. Preferred:
• i. Six months to one year of experience in a medical office or pharmacy setting.
• ii. Prior work experience in a customer service setting

Physical and mental functions and activities

• a. Must be able to multi-task and work in a fast-paced environment.
• b. Must have excellent verbal, written, and interpersonal communication skills.
• c. Must be able to express oneself, detect, perceive, observe, and assess information exchanged in a variety of communication methods.
• d. Must be able to demonstrate proficiency with computer applications.
• e. Must be able to work independently as well as part of a team.

Working conditions

• a. Work is performed primarily at a desk, with extensive keyboard and telephone work in a stationary position.
• b. Business needs may occasionally require work in excess of 40 hours per week, including work outside of the standard work week.

Contact with others:

• a. Internally with Ardon employees across multiple departments.
• b. Externally with providers, payers, and plans.

Our ideal candidate has:

• Strong communication and interpersonal skills.
• Ability to effectively collaborate in a team setting.
• Proficiency in standard workplace software and/or information management applications.
• Prior experience working in a pharmacy or healthcare setting.
• Ability to navigate computer applications.
• Ability to work in a fast-paced environment.

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status, or any other status protected by law.