Patient Care Advocate (LVN) - Hospice

Mission Healthcare; California; On-site; USD 41,328 - 48,216; Full time

Benefits offered by this job

Medical, Dental & Vision

Vacation, Sick & Holiday Paid Time Off

Mileage Reimbursement

Flexible Spending & Health Savings Accounts

Disability, Life and AD&D Insurance

401(k)

Job summary

A leading healthcare provider in California is seeking a Full-Time LVN to deliver excellent patient care. The role involves assigning clinical team members, fielding patient care calls, and ensuring compliance. Candidates should hold a current LVN license and have a strong commitment to quality care. Benefits include medical, dental, and 401(k).

Qualifications

• Minimum of one year of experience in a healthcare office, preferably in hospice.
• Strong commitment to excellence and alignment with company values.
• Highly detail-oriented, organized, and capable of managing competing priorities.

Responsibilities

• Assign clinical team members to ensure continuity of care.
• Field patient care calls and assign staff.
• Support clinical and marketing teams for compliance.

Skills

Customer service

Time management

Communication

Negotiation

Documentation systems

Education

Current LVN license

Job description

2 days ago Be among the first 25 applicants

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patients’ lives daily and grow your career in a culture of collaboration, compassion, and commitment.

Benefits offered:

• Medical, Dental & Vision
• Vacation, Sick & Holiday Paid Time Off
• Mileage Reimbursement
• Employee Assistance Program
• Flexible Spending & Health Savings Accounts
• Disability, Life and AD&D Insurance
• 401(k)

Pay range (depending on experience): $30-$35/hour

Schedule/Shifts: Full-Time, Monday-Friday, 8AM-5PM

Territory/Range: (In office) Orange County, CA

Responsibilities

• Assign clinical team members upon patient admission to ensure continuity of care
• Field patient care calls and assign staff to address emergent needs
• Support the clinical and marketing teams in obtaining records for compliance in Assisted Living and Skilled Nursing Facilities
• Assist Case Managers with medication re-orders and supply ordering as needed
• Coordinate Face-to-Face (F2F) visits for patient re-certifications; manage SNF MD/NP visit schedules
• Prepare re-certification worksheets for Interdisciplinary Group (IDG) meetings and assist with scheduling and facilitating IDG
• Ensure IDG Medical Director coverage is maintained
• Run weekly stand-up meetings with Case Managers and the Scheduling team to assign LVN visits appropriately
• Generate compliance reports for newly admitted patients to ensure timely completion of SC and MSW visits
• Make welcome calls to new admissions in collaboration with the DPCS or Clinical Manager
• Provide backup support to Scheduling and Intake Coordinators as needed
• Maintain compliance with all state, federal, and CHAP regulations regarding referrals and intake
• Implement and improve work methods and procedures to ensure policy-aligned admissions
• Foster and maintain positive relationships with referral sources
• Participate in quality assessment and performance improvement activities
• Maintain comprehensive knowledge of community resources and assist referral sources when needed
• Perform additional duties as assigned by management

Qualifications

• Current LVN license with a minimum of one (1) year of experience in a healthcare office, preferably in hospice
• Proficient in computer systems and documentation
• Strong customer service and time management skills
• Working knowledge of healthcare regulations, CHAP standards, and payer practices
• Excellent communication, negotiation, and public relations abilities
• Demonstrates professionalism, emotional intelligence, and the ability to work across all organizational levels
• Strong commitment to excellence and alignment with company values
• Highly detail-oriented, organized, and capable of managing competing priorities
• Flexible schedule availability to meet business needs
• Team player with a collaborative, resourceful, and safety-conscious mindset

Equal Opportunity

We are proud to be an equal‑opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.

Accessibility Commitment

We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please let us know and we will provide appropriate accommodations.

Diversity and Inclusion

We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.