Patient Care Advocate (Hospice)

MissionHires; United States; On-site; USD 55,000 - 90,000; Full time

Job summary

MissionHires is seeking a Patient Care Advocate to drive referral growth for hospice services within an assigned territory. You will build strong partnerships with physicians, facilities, discharge planners, and community agencies while educating referral sources on hospice programs.

You will develop and execute territory plans, conduct sales calls, and act as a liaison between referral partners and internal teams to ensure timely, high-quality care for patients and families.

Qualifications

• Bachelor's degree in marketing or related field or equivalent professional experience.
• 2+ years hospice sales or related-industry experience with a track record of direct-sales growth.
• Strong oral communication, presentation, relationship-building, and self-management skills.

Responsibilities

• Own development and referral growth of an assigned territory, including facilities, physicians, care-at-home providers, and community agencies.
• Build and maintain productive relationships with physicians, payors, facility staff, discharge planners, social workers, and community partners.
• Develop, implement, and evaluate quarterly and annual territory plans to achieve growth goals.
• Conduct effective sales calls and presentations with targeted referral sources to develop partnerships and promote hospice services.
• Maintain knowledge of hospice services and act as a liaison between referral partners and internal teams.
• Meet with patients and families to discuss home care services and expectations.
• Travel locally to community locations, clinics, hospitals, patient homes, and offices to promote hospice services.
• Submit timely documentation and use agency software to complete assignments.

Job description

The Patient Care Advocate drives referral growth for hospice services within an assigned territory. This role builds and maintains relationships with physicians, facilities, discharge planners, care-at-home providers, payors, and community agencies; educates referral partners on hospice programs; and supports patients and families in understanding available home care services.

How You'll Contribute

• Own the development and referral growth of an assigned territory, including facilities, physicians, care-at-home providers, and community agencies.
• Build and maintain productive relationships with physicians, third-party payors, facility staff, discharge planners, social workers, and community partners.
• Develop, implement, and evaluate quarterly and annual territory plans to achieve growth goals and execute agreed-upon strategies.
• Conduct effective sales calls and presentations with targeted referral sources to develop business partnerships and promote hospice services.
• Maintain current knowledge of hospice services and act as a liaison between referral partners and internal agency teams regarding programs, service delivery, and new offerings.
• Meet with patients and families as needed to discuss home care services, individual needs and concerns, and expectations.
• Partner with Intake and patient care resource teams to ensure timely, effective communication with referral sources and internal stakeholders.
• Maintain customer and competitor profiles, log daily call activity, and document follow-up plans in agency systems.
• Participate in community education and marketing activities, including physician calls, lunch-and-learns, health fairs, speaker programs, and CEU programs for healthcare providers.
• Prepare monthly referral-source tracking reports and communicate important market, provider, and competitor changes to the agency.
• Promote timely, high-quality care for patients and caregivers facing life-limiting illnesses.
• Communicate effectively with attending physicians, hospice physicians, and other clinicians involved in patient care.
• Ensure timely submission of required documentation and use agency and department software to complete assignments.
• Maintain compliance with applicable local, state, and federal laws governing agency operations.
• Advise leadership on community needs, program development opportunities, and program financial viability.
• Meet productivity standards, participate in required in-service and professional development activities, and promote the hospice philosophy and administrative policies.
• Travel locally to community locations, clinics, hospitals, patient homes, and office or support-center locations to promote and educate stakeholders on hospice services.
• Perform other job-related duties as assigned by leadership.

What Makes You a Great Fit

• Bachelor's degree in marketing or a related field, or equivalent professional experience.
• At least 2 years of hospice sales or related-industry experience with a demonstrated record of achieving direct-sales growth.
• Experience delivering high-quality outcomes and driving growth.
• Ability to establish and maintain professional, effective relationships with internal teams and external stakeholders.
• Strong oral communication, presentation, relationship-building, and self-management skills.
• Ability to work independently with limited supervision.
• Proficiency with Microsoft applications for communications, presentations, database tracking and reporting, and spreadsheets.
• Experience using a CRM solution is preferred.
• Reliable transportation and valid auto liability insurance.
• Ability to work a flexible schedule, travel locally, and respond to PRN emergency calls as needed.
• Ability to work in medical practice locations and patient homes, including potential exposure to blood, bodily fluids, infectious diseases, and varying weather conditions.
• Ability to stand and walk for prolonged periods, lift up to 50 pounds, and move patients when necessary.
• Ability to communicate accurately and effectively with patients, families, physicians, coworkers, and visitors.
• Ability to hear and understand others, exercise sound judgment under pressure, make timely decisions, and accurately view, record, or enter data.