Hospice Sales

Lifecare Home Health; Scottsdale (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Lifecare Home Health in Scottsdale, AZ is seeking a Patient Care Advocate to grow hospice referrals by building strong partnerships with physicians, facilities, discharge planners, and community agencies. You will lead outreach, deliver presentations, and promote hospice programs while upholding quality standards.

The role requires a bachelor's in marketing or related field (or equivalent experience) and at least two years in hospice sales, with proven growth.

Qualifications

• Bachelor’s degree in marketing or related field or equivalent experience.
• Minimum of two years hospice sales experience with growth.
• Proficient in Microsoft Office; CRM experience preferred.
• Excellent oral communication and self-directed work style.

Responsibilities

• Develops referral growth across facilities, physicians, and community agencies.
• Builds relationships with physicians, payors, and community partners.
• Creates and executes territory plans to meet growth goals.
• Meets patients and families to discuss home care services and expectations.
• Maintains communication between intake and referral sources.

Skills

Territory development

Relationship building

Sales presentations

Communication skills

CRM proficiency

MS Office proficiency

Education

Bachelor's degree in marketing or related field

Tools

CRM software

Job description

Description

General Position Description:

The Patient Care Advocate develops business partnerships by making effective sales contacts, calls, and presentations. Responsibilities include the growth and promotion of hospice programs and services while maintaining the standards of practice consistent with quality end-of-life care. Serves as the agency staff representative with physicians, facilities, discharge planners, and community agencies. Responsible for the overall development and referral growth of the assigned territory.

Role Expectations:

• Responsible for the overall development and referral growth of assigned territory, including facilities, physicians, care-at-home providers, and community agencies
• Fosters good working relations with physicians, third-party payors, and community agencies.
• Develops, implements, and evaluates quarterly and annual territory plans to achieve growth goals and to implement agreed upon strategies and actions.
• Develops business relationships with providers by making effective sales calls and presentations to targeted referral sources.
• Maintains professional and clinical knowledge of provider services. Acts as liaison between referral partners and agencies to communicate information about new products, programs, and service delivery.
• Meets with patients and families to discuss home care services, individual needs/concerns, and manage expectations, as needed.
• Takes the initiative in building relationships within the Intake department and with the appropriate patient care resources staff to assure the establishment of effective communication with referral sources and internal stakeholders.
• Updates and maintains customer and competitor profiles, logs daily call activity, and documents plans for follow-up activities with referral sources.
• Serves as agency staff liaison with physicians, facility nurses, social workers, discharge planners, and community agencies; works with various community agencies to facilitate the delivery of appropriate services for potential patients.

Requirements

Education and experience:

• Education: Bachelor’s degree in marketing or related field or equivalent professional experience; and
• Experience: Minimum of two (2) years of experience in hospice sales or a related industry with a proven record of achieving incremental growth in direct sales. Experience delivering high-quality outcomes and growth.
• Skills: Establishing and maintaining professional and effective relationships with internal and external teams.
• Must be proficient in using Microsoft programs for internal and external communications, presentations, database tracking/reporting, and spreadsheet applications.
• Proficiency in using a CRM solution is preferred.
• Must have excellent oral communication skills.
• Is self-directed and possesses the ability to work with little supervision.