Patient Care Advocate | Float; Varied Shift

Ara-Diagnostic-Imaging; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) with employer offerings

Paid time off and paid holidays

Incentive programs

Telehealth benefits

Job summary

ARA Diagnostic Imaging in Austin, TX is seeking a friendly front desk professional to join our outpatient imaging team. You will greet patients, confirm appointments, collect information and guide visitors with courteous, accurate service.

This role emphasizes teamwork, strong communication, and attention to detail. No on-call shifts, comprehensive benefits, and a safety‑driven culture support your professional growth.

Qualifications

• Excellent customer service and interpersonal skills.
• Clear verbal and written communication.
• Must have strong organizational skills and attention to detail.
• Knowledge of medical reception tasks and clinic procedures.
• Familiarity with medical terminology.

Responsibilities

• Greets patients and visitors; determines purpose of visit.
• Provides information about exams and prep.
• Prepares, processes, and maintains confidential records.
• Verifies patient identity and insurance information.
• Supports check-in and billing processes.

Skills

Excellent customer service

Clear communication

Organizational skills

Medical reception knowledge

Pleasant professional demeanor

Education

High School Diploma or equivalent

Job description

JOIN ARA DIAGNOSTIC IMAGING (A Radiology Partners practice): Make a local impact in the Greater Austin, TX area!

At Austin Radiological Association (ARA Diagnostic Imaging), we believe transforming radiology starts with investing in the people who deliver care every day. As a practice of Radiology Partners (RP), ARA combines a strong local presence across Austin with the support and resources of a leading national radiology organization—delivering exceptional outpatient imaging while offering healthcare professionals meaningful, sustainable careers.

ABOUT ARA DIAGNOSTIC IMAGING & RADIOLOGY PARTNERS, INC.

Since 1954, Austin Radiological Association (ARA Diagnostic Imaging) has been a trusted leader in medical imaging across Central Texas, providing high-quality, patient-focused care through 18 state-of-the-art outpatient imaging centers and partnerships with 24 area hospitals throughout the Austin market. As a proud practice of Radiology Partners since 2019, ARA combines trusted local care with the strength of a national radiology organization, offering advanced diagnostic technology, access to hundreds of board-certified radiologists, enhanced AI capabilities, and a commitment to innovation, quality, and convenient community-based care. Together, RP and ARA Diagnostic Imaging we are redefining how imaging supports patients, referring providers, and the clinicians who make care possible. When you join ARA, you’ll be backed by Radiology Partners (RP)—a nationally recognized organization that prioritizes clinical excellence and a people‑first culture.

WHY JOIN US

• Competitive compensation and comprehensive total rewards


• True work-life balance in an outpatient setting—no on-call shifts or overnights


• Consistent RP standards with local leadership and support


• Opportunities for modality cross‑training and professional growth


• A fun, team-first culture at ARA —collaborative, supportive, and grounded in safety and trust


• Radiology Partners has been Certified Great Place to Work™ for five consecutive years, reflecting the experiences of team members across our practices nationwide.

POSITION SUMMARY

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude


• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information


• Provides information regarding particular exams and procedures including prep information.


• Prepares, processes, and maintains all confidential records on new and existing patients.


• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• High School Diploma or equivalent.


• Excellent customer service and interpersonal skills. Must demonstrate a pleasant, professional demean or.


• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others


• Must have excellent organizational skills and attention to detail.


• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

FOR MORE INFORMATION

Learn more about this opportunity here: Link to Job Description here .

COMPENSATION & TOTAL REWARDS

• Health and wellness coverage options


• 401(k) with employer offerings


• Paid time off and paid holidays


• Incentive and productivity programs (where eligible)


• Family planning and telehealth benefits


• (All benefits subject to eligibility requirements.)

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice:When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates inE-verify .