Patient Care Advocate | Float; Varied Shift

Radiology Partners; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Incentives program

Job summary

Radiology Partners is seeking a friendly, organized front desk professional for our Austin-area imaging practice. You will greet patients, collect information, and coordinate with clinicians to ensure smooth check-in and accurate records.

We emphasize patient-focused service, a positive environment, and a collaborative team culture. This on-site role offers stability, growth, and a supportive work setting in outpatient imaging.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and interpersonal skills. Must demonstrate a pleasant, professional demeanor.
• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others
• Must have excellent organizational skills and attention to detail.
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

Responsibilities

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information
• Provides information regarding particular exams and procedures including prep information
• Prepares, processes, and maintains all confidential records on new and existing patients
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Job Description:

JOIN ARA DIAGNOSTIC IMAGING**(A Radiology Partners practice): Make a local impact in the Greater Austin, TX area!**

AtAustin Radiological Association (ARA Diagnostic Imaging), we believe transforming radiology starts with investing in the people who deliver care every day. As a practice ofRadiology Partners (RP), ARA combines a strong local presence across Austin with the support and resources of a leading national radiology organization—delivering exceptional outpatient imaging while offering healthcare professionals meaningful, sustainable careers.

ABOUT ARA DIAGNOSTIC IMAGING & RADIOLOGY PARTNERS, INC.

Since 1954, Austin Radiological Association (ARA Diagnostic Imaging) has been a trusted leader in medical imaging across Central Texas, providing high-quality, patient-focused care through 18state-of-the-artoutpatient imaging centers and partnerships with 24 area hospitals throughout the Austin market.

As a proud practice of Radiology Partners since 2019, ARA combines trusted local care with the strength of a national radiology organization, offering advanced diagnostic technology, access to hundreds of board-certified radiologists, enhanced AI capabilities, and a commitment to innovation, quality, and convenient community-based care.

Together, RP and ARA Diagnostic Imaging we are redefining how imaging supports patients, referring providers, and the clinicians who make care possible. When you join ARA ,you’llbe backed byRadiology Partners (RP)—a nationally recognized organization that prioritizes clinical excellence and apeople‑firstculture.

WHY JOIN US:

• Competitive compensation and comprehensive total rewards

• True work-life balance in an outpatient setting— no on-call shifts or overnights

• Consistent RP standards with local leadership and support

• Opportunities for modalitycross ‑ trainingand professional growth

• A fun, team-first culture at ARA —collaborative, supportive, and grounded in safety and trust

Radiology Partners has been Certified Great Place to Work™ for five consecutive years, reflecting the experiences of team members across our practices nationwide.

PositionSummary:

• Displays exemplary customer service at all timeswith both internal and external customers including a positive,friendlyand caring attitude

• Greets patients and visitors,determinesthe nature of theirvisitand providesaccurate,appropriate information

• Provides information regardingparticular examsand procedures including prep information.

• Prepares, processes, andmaintainsall confidential records on new and existing patients.

• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• High School Diploma or equivalent.

• Excellent customer service and interpersonal skills. Mustdemonstratea pleasant, professional demeanor.

• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others

• Must have excellent organizational skills and attention to detail.

• Knowledge of medical reception tasks, clinic procedures, medicalterminologyand paperwork processing requirements.

COMPENSATION & TOTAL REWARDS:

Final compensation isdeterminedbased on education, experience, certifications, and geographic factors.

In addition to competitive pay, Radiology Partners offers a robust total rewards package, which may include:

• Health and wellness coverage options

• 401(k) with employer offerings

• Paid time off and paid holidays

• Incentive and productivity programs (where eligible)

• Family planning and telehealth benefits
  All benefits subject to eligibility requirements.

Radiology Partners is an equalopportunityemployer. RP is committed to being an inclusive,safeand welcoming environment where everyone has equal access andequitableresources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness,compassionanda healthy respectfor differences.

Radiology Partners participates in E-verify.

RADIOLOGY PARTNERS OVERVIEW

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environmentwhereeveryone hasequal access and equitable resources to reach their fullpotential.We are united by our Mission to Transform Radiology and in turn have animportantimpacton the patients we serve and the healthcare systemoverall.We hold that diversity is a key source of strength from which we will build apracticeculturethat is inclusive for all.Our goal is to empower and engage the voice of every teammate topromoteawareness,compassion, and a healthy respect for differences.