Patient Care Advocate

Mid Cities Psychiatry; Euless (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Bonus based on performance

Training & development

Opportunity for advancement

Company parties

Competitive salary

Job summary

Mid Cities Psychiatry in Euless, TX is hiring a Patient Care Advocate to champion patient needs, coordinate care, and support providers in delivering high-quality mental health services. This role is full-time and onsite, Monday to Friday, 8:00 AM to 5:00 PM.

Candidates should hold NRCMA or CCMA, have medical office experience, be proficient with EMR/EHR systems (iPatientCare), and possess strong typing, Microsoft Office and Google Workspace skills, plus excellent communication and

Qualifications

• Must have an active NRCMA or CCMA certification.
• Experience in a medical office, outpatient clinic, or healthcare setting preferred.
• Experience in psychiatry or behavioral health is a plus.
• Working knowledge of EMR/EHR systems.
• Typing speed of at least 40 WPM.
• Proficient in Microsoft Office and Google Workspace.
• Excellent communication, organizational, and patient advocacy skills.
• Coordinate patient appointments, follow-ups, and treatment-related activities.
• Maintain HIPAA-compliant patient records.
• Professional, trustworthy, and team-oriented.

Responsibilities

• Advocate for patients and coordinate patient care.
• Assist psychiatric providers and ensure accurate clinical documentation.
• Serve as a key contact for patients navigating treatment journeys.
• Coordinate patient appointments, follow-ups, and treatment activities.
• Maintain confidential patient records and HIPAA compliance.

Skills

Empathy & Compassion

Exceptional Customer Service

Communication skills

Problem-Solving & Organizational

Self-Motivated & Organized

Education

Bachelor’s degree

Tools

iPatientCare EMR

Microsoft Office

Google Workspace

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

We are looking for a compassionate, dependable, and patient-focused Patient Care Advocate to join our reputable team of mental health professionals. The ideal candidate will advocate for patients, coordinate their care, and support our providers in delivering high-quality mental health services. Mid Cities Psychiatry offers a structured work environment where all team members collaborate to provide excellent patient care.

Job Description:

Responsible for advocating for patients, coordinating patient care, assisting psychiatric providers, and ensuring accurate clinical documentation and timely follow-ups. The Patient Care Advocate serves as a key point of contact for patients, helping them navigate their treatment journey and addressing their care-related needs. Applicants must be willing to work full-time, Monday through Friday, from 8:00 AM to 5:00 PM, onsite at our Euless, Texas clinic.

Benefits:

• Medical Insurance (eligibility begins the first day of the month after 60 days of employment)
• Dental & Vision Benefits (eligibility begins the first day of the month after 60 days of employment)
• PTO, Public Holidays, and Sick Leave
• 401(k) contribution of 3.0% after 12 months of continuous employment

Qualifications:

• Must have an active NRCMA or CCMA certification.
• Previous experience in a medical office, outpatient clinic, or healthcare setting preferred.
• Experience in psychiatry or behavioral health is a plus.
• Must have a working knowledge of EMR/EHR systems.
• Must have a typing speed of at least 40 WPM (words per minute).
• Must be proficient in Microsoft Office and Google Workspace applications.
• Must possess excellent communication, organizational, and patient advocacy skills.
• Must be able to communicate professionally and accurately with patients, providers, and team members.
• Must be able to coordinate patient appointments, follow-ups, and treatment-related activities.
• Must maintain accurate patient records and protect confidential information in accordance with HIPAA requirements.
• Must be trustworthy, dependable, professional, and detail-oriented.
• Must maintain a positive working relationship and contribute to a cooperative work environment.
• Must be able to work effectively in a fast-paced clinical setting.
• Must adhere to established office policies, procedures, and clinical protocols.

Job Requirements:

• Must have experience assisting with patient intake, obtaining vital signs, updating medical histories, and maintaining accurate patient records.
• Must be able to coordinate patient care, monitor outstanding tasks, and follow up on patient needs.
• Must have experience updating medication lists, documenting allergies, and recording medication dosages and reported side effects.
• Must be able to assist with prior authorizations, pre-certifications, prescription refill requests, and insurance-related documentation as assigned.
• Must be able to communicate patient concerns to the appropriate provider and promptly escalation urgent clinical issues.
• Must be willing to support psychiatric treatment workflows, including medication management and, when trained and assigned, TMS, Spravato (esketamine), and ketamine therapy.
• Must be able to assist with clinical procedures, including EKGs, blood draws, and injections, when appropriately trained and authorized.
• Must maintain accurate clinical documentation and handle patient information securely and confidentially.
• Must demonstrate strong follow-through, attention to detail, and a commitment to patient-centered care.

Qualifications:

• Education & Experience: At least Bachelor’s degree with 1-3 years in sales, customer service, or lead generation (healthcare experience preferred).
• Technical Skills: Strong computer proficiency, including Microsoft Office, Google Suite and EMR systems (Mid Cities Psychiatry uses iPatientCare)
• Sales & Communication: Background in sales with a personable, bubbly, and engaging demeanor, creating a welcoming patient experience.
• Problem-Solving & Organizational Skills: Proactive, organized, and adaptable, with the ability to handle patient concerns, multitask, and solve problems creatively in a fast-paced environment.

Essential Skills:

• Empathy & Compassion: Genuine care for patients' well-being and a passion for mental health improvement.
• Exceptional Customer Service: Friendly, professional, and committed to creating a positive patient experience.
• Critical Thinking & Problem-Solving: Ability to assess and resolve complex situations with sound judgment.
• Self-Motivated & Organized: Strong ability to work independently while also thriving in a team environment.
• Persistent & Persuasive: Excellent communication skills with the ability to educate, engage, and guide patients effectively.
• Adaptability & Goal-Oriented: Quick to adjust to changes while maintaining focus on clinic and patient care objectives.
• Technical Skills: Proficient in Microsoft Office, Google Apps, and basic data management software.

Work Environment:

• Office setting with a focus on desk work and frequent computer use and phone.

Benefits:

• Health insurance, dental and vision coverage
• Paid time off (PTO)
• 401(k) with employer match
• Mental health support services

Pre-Employment Screening:

• References
• Background Check
• Urine Drug Screening
• Verification of active NRCMA or CCMA certification.

Equal Opportunity Employer:

Mid Cities Psychiatry is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Mid Cities Psychiatry makes hiring decisions based solely on qualifications, merit, and business needs at the time.