Patient Billing Specialist

Quadax; Middleburg Heights (OH); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Quadax in Ohio seeks a Patient Billing Specialist to review case histories, verify reimbursement steps, and move patients through the billing process. You will collaborate with clients, notify them of status, and ensure accuracy in billing communications.

The role emphasizes confidentiality, strong written and verbal communication, and the ability to multitask in a fast-paced environment. Prior health insurance experience is a plus, with a focus on customer service excellence and attention to

Formación

• Knowledge of health insurance terminology and the reimbursement process.
• Superior customer service skills.
• Detail oriented with the ability to maintain confidentiality.
• Ability to multitask and work independently while meeting time standards.

Responsabilidades

• Review case histories to ensure reimbursement steps are completed.
• Notify clients via email or work list when a patient is entering billing.
• Answer client questions regarding a patient’s case history.
• Call patients for updated insurance information.
• Offer financial assistance and payment plans to patients.
• Send statements and billing communications to patients.
• Comply with all billing SOPs and meet task time standards.
• Participate in team meetings and provide case updates.

Conocimientos

Health insurance terminology

Customer service

Detail oriented

Confidentiality

Multitasking

Written and verbal communication

Educación

High School diploma or GED

Four or more years of on-the-job experience

Descripción del empleo

• Review case history to ensure all means to obtain reimbursement from the insurance company have been completed and verify it is appropriate to move forward with the patient billing process.
• Notify the client via email alert or work list that one of their patients is entering the patient billing process.
• Answer questions from the client regarding a patient’s case history.
• Call patients for updated insurance information.
• Call the patients to offer them financial assistance and payment plans.
• Review/approve statement balance.
• Send letters and billing statements to the patients.
• Send financial assistance applications to patients and process returned financial assistance documents.
• Comply with all Patient Billing process, system, and documentation SOPs (Standard Operating Procedure).
• Meet patient billing process time standards by completing assigned worklist tasks in a timely manner and/or reporting to management when assistance is needed to complete the tasks.
• Participate in team meetings by sharing the details of cases worked.
• Act as backup on answering incoming telephone calls as needed.
• Other duties as assigned

Education/Experience:

• High School diploma or GED
• Four or more years of on-the-job experience
• Knowledge of health insurance terminology and the reimbursement process
• Possess superior customer service skills
• Detail oriented
• Ability to maintain confidentiality
• Previous experience working with patients and insurance
• Possess excellent written and verbal communication skills
• Ability to multitask, establish priorities, and work independently

Equal Opportunity Employer
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