Patient Billing Specialist

Quadax, Inc.; Middleburg Heights (OH); On-site; USD 38,000 - 58,000; Full time

Job summary

Quadax, Inc. seeks a patient billing specialist to support the billing workflow, verify insurance information, and communicate with patients and clients. You will review cases, ensure reimbursement readiness, and process statements and financial assistance documents.

Ideal candidates have a High School diploma or GED, 4+ years of experience, and strong communication skills. The role emphasizes confidentiality and independent work, with standard full-time hours in Middleburg Heights, OH.

Qualifications

• Knowledge of health insurance terminology and the reimbursement process.
• Excellent customer service skills and ability to maintain confidentiality.
• Experience working with patients and insurance is preferred.
• Strong written and verbal communication abilities.

Responsibilities

• Review case history to maximize reimbursement and ensure proper patient billing.
• Notify clients when patients enter the billing process via email or worklist.
• Answer client questions about a patient’s case history.
• Call patients for updated insurance information and to offer financial assistance.
• Review/approve statement balances and mail billing statements.
• Distribute financial assistance applications and process returned documents.
• Comply with all Patient Billing SOPs and meet time standards.
• Participate in team meetings and provide case details; back up phone coverage as needed.
• Other duties as assigned.

Skills

Customer service excellence

Written and verbal communication

Detail oriented

Multitasking

Confidentiality

Independent work

Insurance terminology

Education

High School diploma or GED

Job description

• Review case history to ensure all means to obtain reimbursement from the insurance company have been completed and verify it is appropriate to move forward with the patient billing process.
• Notify the client via email alert or work list that one of their patients is entering the patient billing process.
• Answer questions from the client regarding a patient’s case history.
• Call patients for updated insurance information.
• Call the patients to offer them financial assistance and payment plans.
• Review/approve statement balance.
• Send letters and billing statements to the patients.
• Send financial assistance applications to patients and process returned financial assistance documents.
• Comply with all Patient Billing process, system, and documentation SOPs (Standard Operating Procedure).
• Meet patient billing process time standards by completing assigned worklist tasks in a timely manner and/or reporting to management when assistance is needed to complete the tasks.
• Participate in team meetings by sharing the details of cases worked.
• Act as backup on answering incoming telephone calls as needed.
• Other duties as assigned

Education/Experience:

• High School diploma or GED
• Four or more years of on-the-job experience
• Knowledge of health insurance terminology and the reimbursement process
• Possess superior customer service skills
• Detail oriented
• Ability to maintain confidentiality
• Previous experience working with patients and insurance
• Possess excellent written and verbal communication skills
• Ability to multitask, establish priorities, and work independently

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.