Patient Billing/Services Representative III (West County) - Medicine Multispecialty Center
UNKNOWN
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Benefits offered by this job
Job summary
Washington University in St. Louis is seeking a lead for Patient Billing/Services Representatives to organize and direct front desk and scheduling operations. You will act as a liaison among staff, patients, and healthcare professionals, advocating patient needs while ensuring efficient office workflow.
The role emphasizes staffing, training, and maintaining compliance with OSHA and HIPAA standards within a normal office environment.
Qualifications
- High school diploma or equivalent required.
- BLS certification required (American Heart Association or Red Cross).
- Experience with billing systems and third-party claims in a medical office setting (4+ years).
- Strong communication, data entry, and confidentiality skills.
Responsibilities
- Lead front desk/scheduling team and coordinate office functions.
- Monitor staff performance and ensure HIPAA-compliant processes.
- Assist in triaging patient calls and coordinating providers’ schedules.
- Plan training and onboarding for new procedures and staff members.
- Prepare reports and participate in quality improvement activities.
Skills
Education
Tools
Job description
Location: CREVE COEUR, MO 63141
Scheduled Hours: 40
Serves as the lead to Patient Billing/Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.
- Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
- Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
- Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.
- Assists in management of providers’ schedules, scheduling templates and master schedules according to physician protocols and management direction.
- Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
- Assists in coordination of staff vacations, schedules and coverage.
- Assists with staff timesheets and distribution of accruals.
- Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
- Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
- Maintains required skills/competencies and participates in in-services; staff programs, continuing education and cross-training programs according to established standards.
- Complies with OSHA, state and federal regulatory sources/standards.
- Acts as backup for staff during peak times, vacations, illnesses.
- Prepares custom reports as directed by management.
- Participates in quality improvement activities to ensure appropriate clinical outcomes.
- Incorporates the Fish Philosophy and Principles into daily job activities.
- Performs other duties as assigned.
- Job Location/Working Conditions: Normal office environment.
- Patient care setting.
- Physical Effort: Typically sitting at desk or table.
- Equipment: Office equipment.
High school diploma or equivalent high school certification or combination of education and/or experience.
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years)
Not Applicable
A driver's license is not required for this position.
No additional education unless stated elsewhere in the job posting.
No additional certification/professional licenses unless stated elsewhere in the job posting.
No additional work experience unless stated elsewhere in the job posting.
Communication, Computer Literacy, Confidential Data Handling, Data Entry, Decision Making, Epic EHR, Fast-Paced Environments, Interpersonal Communication, Managed Care, Medical Terminology, Multitasking, Office Equipment, Organizing, Patient Confidentiality, Scheduling, Stress Management, Telephone Communications, Working Independently
Grade C08-H Salary Range $21.33 - $31.98 / Hourly
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
- Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Take advantage of our free Metro transit U-Pass for eligible employees.
- WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
- Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
- Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity.
It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
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