Patient Billing/Service Representative III - Ob/Gyn

UNKNOWN; United States; On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit pass

Retirement plan (403b)

Wellness program

Caregiver leave

Tuition assistance

Job summary

Washington University in St. Louis is seeking a lead for the Patient Billing/Services Representatives to organize and supervise the front desk and scheduling team. You will coordinate office functions, support in trainer roles, and liaise with staff, patients, and healthcare professionals to advocate patient needs.

The role emphasizes HIPAA compliance, process improvement, and cross-department coordination, with regular performance monitoring and backup coverage during peak times.

Qualifications

• High school diploma or equivalent is required.
• Basic Life Support certifications from American Heart Association or American Red Cross are required.
• Experience in billing systems, third-party claims, or medical office setting with customer service is required.

Responsibilities

• Lead the Patient Billing/Services Representatives and supervise the front desk/scheduling team.
• Ensure staff performance aligns with practice standards and HIPAA requirements.
• Train new procedures and staff, manage providers’ schedules and master schedules.
• Coordinate orders, supplies, and office operations; support quality improvement activities.

Skills

Communication

Computer Literacy

Data Entry

Epic EHR

Scheduling

Patient Confidentiality

Education

High school diploma or equivalent

Job description

Location SAINT LOUIS, MO 63131 Scheduled Hours 40

Position Summary

Serves as the lead to Patient Billing/Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.

Primary Duties & Responsibilities

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.
• Assists in management of providers’ schedules, scheduling templates and master schedules according to physician protocols and management direction.
• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations, schedules and coverage.
• Assists with staff timesheets and distribution of accruals.
• Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Complies with OSHA, state and federal regulatory sources/standards.
• Acts as backup for staff during peak times, vacations, illnesses.
• Prepares custom reports as directed by management.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Incorporates the Fish Philosophy and Principles into daily job activities.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions Normal office environment. Patient care setting. Physical Effort Typically sitting at desk or table. Equipment Office equipment.

Required Qualifications

Education:

• High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

• Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years)

Skills:

• Not Applicable

Driver's License:

• A driver's license is not required for this position.

Preferred Qualifications

Education:

• No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

• No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

• No additional work experience unless stated elsewhere in the job posting.

Skills:

• Communication, Computer Literacy, Confidential Data Handling, Data Entry, Decision Making, Epic EHR, Fast-Paced Environments, Interpersonal Communication, Managed Care, Medical Terminology, Multitasking, Office Equipment, Organizing, Patient Confidentiality, Scheduling, Stress Management, Telephone Communications, Working Independently Grade C08-H

Grade C08-H Salary Range

Grade C08-H Salary Range $21.33 - $31.98 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

Accommodation If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.

Regulatory Postings

Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)