Patient Billing Representative

PathGroup; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

PathGroup in Birmingham, AL seeks a Patient Billing Coordinator to serve as a subject matter expert for patient billing inquiries, escalations, and issue resolution, ensuring a positive patient experience while complying with policies. You will audit billing processes, monitor inquiry trends, collaborate with management on responses, and support call handling, patient satisfaction, and timely resolutions.

Strong customer service skills are essential, with coordination across departments to

Responsibilities

• Research complex or escalated patient billing inquiries and partner with internal and external resources to resolve.
• Monitor and research Better Business Bureau inquiries and collaborate with management on response.
• Audit and review patient billing process for accuracy and completeness.
• Communicate patient inquiry trends or issues to management and recommend process improvements.
• Support the department in meeting performance goals for call handling, patient satisfaction, and resolution time.
• Monitor and triage patient billing inquiries via email or tracking system to ensure timely and accurate resolution.
• Provide courteous and professional customer service to patients and all internal and external departments.
• Performs other related duties or special projects as assigned.

Job description

The Patient Billing Coordinator serves as a subject matter expert and lead resource for patient billing inquires, escalations and issue resolution. This role ensures a positive patient experience while maintaining compliance with billing policies.

Job Responsibilities

ESSENTIAL FUNCTIONS:

• Research complex or escalated patient billing inquiries and partner with internal and external resources to resolve.
• Monitor and research Better Business Bureau inquiries and collaborate with management on response.
• Audit and review patient billing process for accuracy and completeness.
• Communicate patient inquiry trends or issues to management and recommend process improvements.
• Support the department in meeting performance goals for call handling, patient satisfaction, and resolution time.
• Monitor and triage patient billing inquiries via email or tracking system to ensure timely and accurate resolution.
• Provide courteous and professional customer service to patients and all internal and external departments.
• Performs other related duties or special projects as assigned.

Non-essential Functions

• Work with other departments within PathGroup and subsidiaries.
• Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.