Billing Customer Service Representative

Visa Hunt; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Eligibility

Paid Holidays

Paid Time Off

Sick Time

Growth Opportunities

Job summary

SimonMed Imaging is seeking an experienced customer service professional to act as the first point of contact for patients, insurers, and internal teams. You will handle inquiries with a calm, patient-focused approach and coordinate information flow across departments.

In this role you will manage call escalations, relay messages to the appropriate colleagues, and assist with coordinating billing requests while ensuring timely responses and follow-ups.

Qualifications

• Minimum 70 accounts worked per day.
• Experience handling patient communications and billing requests.
• Knowledge of HIPAA regulations.

Responsibilities

• Serve as primary contact for call escalations from patients via phone, email and internal platforms.
• Relay messages to appropriate team members and review concerns for escalation.
• Coordinate incoming and outgoing billing requests with timely responses and follow-ups.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Job description

ESSENTIAL FUNCTIONS:

Communication Management:

• Serve as the first point of contact for call escalations, from patients via phone, email and other internal
  communication platforms, providing friendly and efficient service to patients, insurance companies and their representatives.
• Relay messages from requesters to appropriate team members or departments utilizing multiple software
  applications. Reviewing requester concerns for escalation.
• Assist with coordinating incoming and outgoing billing requests, ensuring timely sorting, facilitating
  responses and follow-ups.
• Ensure all patient information is kept confidential and secure in accordance with HIPAA regulations.
  *Minimum 70 accounts worked per day

Team Collaboration and Support:

• Participate in regular team meetings via video or teleconference.
• Demonstrates competency in the performance of job-related skills appropriate to his/her customer
  populations and departmental services while providing excellent customer service.
  Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
• Adheres to policies, procedures, guidelines relative to departmental operations.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of
all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.

BENEFITS: Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more