Patient Billing & Insurance Specialist

Gibson Area Hospital & Health Services; Gibson City (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Gibson Area Hospital & Health Services is seeking a CBO Representative to ensure accurate and timely billing and follow-up of all claims to secure prompt payments from payers. You will coordinate with multiple departments to research patient accounts and resolve inquiries.

Responsibilities include daily billing follow-up for Medicare, Medicaid, Blue Cross and other payers, handling patient and insurer inquiries, and updating correspondence and EOBs while escalating non-routine issues to

Qualifications

• Experience with medical billing and payer follow-up.
• Strong communication with patients and insurers.
• Ability to research and resolve billing questions accurately.

Responsibilities

• Run required daily reports for billing follow-up across Medicare, Medicaid, Blue Cross, commercial and third parties.
• Make and receive calls regarding billing status and questions from patients and insurance payers.
• Ensure timely and accurate follow-up with payers based on established policies.
• Review patient accounts with admissions/registrations to identify missing information and determine next steps for timely follow-up.
• Respond to billing questions and provide clarification to customers.
• Maintain communication with insurers, outside agencies and internal departments; escalate non-routine issues to management.
• Update and prepare correspondence to customers and payers as needed.
• Process EOBs and correspondence within 2 business days; rebill and reprocess denials as needed.
• Handle incoming calls from patients about their insurance and billing; process walk-ins.
• Resolve credit balance reports monthly; collaborate with staff professionally.

Skills

Billing

Customer Service

Communication

Research

Job description

Gibson Area Hospital & Health Services is seeking a CBO Representative to ensure accurate and timely billing and follow-up of all claims to secure prompt payments from payers. You will coordinate with multiple departments to research patient accounts and resolve inquiries.

Responsibilities include daily billing follow-up for Medicare, Medicaid, Blue Cross and other payers, handling patient and insurer inquiries, and updating correspondence and EOBs while escalating non-routine issues to