Full-Time Billing & Claims Specialist

Gibson Area Hospital & Health Services; Gibson City (IL); On-site; USD 44,000 - 56,000; Full time

Job summary

Gibson Area Hospital & Health Services is seeking a CBO Representative to manage accurate billing and follow-up of claims, ensuring prompt payer payments. You will communicate with patients, insurance companies, and internal departments to resolve billing questions and update records.

Regular full-time hours are 40 per week, Monday through Friday, 8:00 am to 4:30 pm. The role emphasizes timely EOB processing, denials resolution, and professional customer interaction.

Qualifications

• Experience in medical billing and AR follow-up.
• Familiar with payer policies (Medicare/Medicaid/Commercial).
• Ability to communicate with patients and payers.

Responsibilities

• Run required daily reports for billing follow-up of patient accounts with all payers.
• Make outgoing and receive incoming calls regarding billing status and questions.
• Ensure timely follow-up with insurance companies per policy.
• Review patient accounts and identify missing information for follow-up.
• Respond to billing questions and provide clear explanations to customers.
• Maintain communication with insurance payers and internal departments.
• Refer non-routine issues to management for clarification.
• Update and prepare correspondence to customers and payers as needed.
• Communicate customer needs with appropriate urgency.
• Process and scan EOBs/Correspondence within 2 business days.
• Re-bill/ reprocess denials and rejections to resolve issues with payers.
• Handle walk-ins and incoming patient inquiries about billing.
• Close credit balance reports monthly.

Skills

Billing & follow-up

Insurance communications

Customer service

Denials management

Accounts receivable

Job description

Gibson Area Hospital & Health Services is seeking a CBO Representative to manage accurate billing and follow-up of claims, ensuring prompt payer payments. You will communicate with patients, insurance companies, and internal departments to resolve billing questions and update records.

Regular full-time hours are 40 per week, Monday through Friday, 8:00 am to 4:30 pm. The role emphasizes timely EOB processing, denials resolution, and professional customer interaction.