Patient Billing & Collections Specialist

UMC Health System; Richmond (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

UMC Health System seeks a Patient Representative to assist patients with questions about their bills and services rendered. You will reproduce patient bills for collections and coordinate with hospital staff, payers, and other parties to ensure accuracy and timely processing.

The role requires strong written and verbal communication, basic accounting and clerical skills, and the ability to adapt to changing processes within a well-lit hospital environment.

Qualifications

• High School Graduate or equivalent required.
• Ability to communicate both verbally and in writing.
• Experience handling patient billing questions and supporting collections.
• Working with third party payers for reimbursement.

Responsibilities

• Assist patients with questions concerning their bills or services rendered at UMC.
• Reproduce patient bills for collections and patient care as required by hospital personnel, payers and other parties.
• Maintain professional relationships with co-workers, patients, and family members and coordinate with Third Party Payers for reimbursement.

Skills

Verbal and written communication

Customer relations

Problem solving

Adaptability

Clerical skills

Attention to detail

Education

High School Graduate or equivalent

Tools

Mainframe computer skills

Accounting basics

Job description

UMC Health System seeks a Patient Representative to assist patients with questions about their bills and services rendered. You will reproduce patient bills for collections and coordinate with hospital staff, payers, and other parties to ensure accuracy and timely processing.

The role requires strong written and verbal communication, basic accounting and clerical skills, and the ability to adapt to changing processes within a well-lit hospital environment.