Patient Billing & Collections Specialist

Presbyterian Healthcare Services; Alaska; On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Wellness program

Job summary

Presbyterian Healthcare Services in Albuquerque, NM seeks a Patient Accounting Collections Specialist to follow up, collect, and resolve outstanding accounts receivable. You will contact insurance companies, patients, and employers, provide requested documents, and ensure timely reimbursement.

The role requires strong communication, organization, and ability to work in a fast-paced environment. Full-time days, HIPAA compliance, and cross-functional teamwork are emphasized.

Qualifications

• High School diploma or GED required.
• Healthcare clerical or customer service experience preferred.
• Strong communication skills, both verbal and written, with attention to detail.
• Ability to interact effectively with multiple departments and management teams.

Responsibilities

• Perform accounts receivable follow-up for assigned queues and reports.
• Contact insurance companies, patients, and employers regarding outstanding claims.
• Provide requested information (medical records, statements, etc.) needed to process claims.
• Maintain a system to ensure timely follow-up for each outstanding claim.
• Identify and report payor issues with relevant documentation (EOBs, claims).
• Consult with lead on next steps for difficult claims.
• Communicate issues to teammates and Follow-up & Collection Supervisor.
• Refer accounts for adjustment, agency placement, or attorney referral as needed.
• Cross-train in Patient Accounting areas to understand all collections aspects.
• Document accounts per PHS policies and HIPAA rules.

Skills

Communication skills

Team player

Organization

Problem solving

Education

High School diploma or GED

Tools

Epic

FinThrive

FISS/DDE

Provider Portal

Payer portals

Microsoft Office

Job description

Presbyterian Healthcare Services in Albuquerque, NM seeks a Patient Accounting Collections Specialist to follow up, collect, and resolve outstanding accounts receivable. You will contact insurance companies, patients, and employers, provide requested documents, and ensure timely reimbursement.

The role requires strong communication, organization, and ability to work in a fast-paced environment. Full-time days, HIPAA compliance, and cross-functional teamwork are emphasized.